Field Service Engineer

Responsibilities

• Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
• Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers.
• Train customer in operating and maintenance practices as appropriate for system type.
• Assist Engineering & Manufacturing with factory testing of new units.
• Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
• Ability to specify, review, and implement specialized maintenance procedures for field installations.
• Monitor customer units to foresee problems and develop solutions before they affect the customer.
• Interact with customer representative to solve problems that need to be handled remotely; as necessary, travel to the customer site to maintain high reliability.
• Provide written communications regarding customer units; produce, distribute, and maintain files containing service reports after each on-site visit.
• Maintain files and write monthly reports for each unit detailing carryovers.
• Produce and distribute weekly reports to AMSC management on current field service activities.
• Ability to oversee and perform trend analysis of the field service database.
• Ability to carry a Field Service pager 20% the time.
• Schedule startup/commissioning activities to maintain product delivery commitments.
• Other duties assigned.

Education and Experience

• Technical or Engineering degree; Electrical Engineering is preferred.
• 1‑3 years’ experience in an electrical power, electronics environment, and communication systems.
• Experience can be substituted for educational requirements.

Required Skills and Competencies

• Working knowledge of electrical power circuits.
• Working knowledge of power electronics.
• Ability to read schematics.
• Computer knowledge in a Windows environment.
• Strong written and oral communication skills.
• Self‑directed and motivated.
• Ability to work both in teams and independently.
• Basic knowledge of NEC and IEEE standards for electrical installations.
• Medium voltage safety training required or must be completed prior to field assignments.
• Medium work with occasional heavy work up to 75 pounds.
• US Citizen.

Pay

Salary Range: $80,000.00 To $110,000.00 Annually

Schedule

Travel time anticipated between 40 - 50%.