Field Service Engineer

Support both corporate and field-based Biocare Medical instruments and contracted third-party systems to ensure optimal performance and reliability.

Responsibilities

• Install, calibrate, diagnose, repair, and perform preventative maintenance (PM) on all assigned Biocare Medical and contracted competitive instruments & equipment.
• Provide technical support to clients, the Biocare Medical Sales Team, Field Applications Specialists Team, and the Technical Support Department on proper operation and maintenance of equipment.
• Serve as Biocare Medical’s on-site client point-of-contact for instrument and service issues.
• Collaborate with Sales, Marketing, Engineering, QA/QC, and R&D to address instrument concerns, determine corrective action, and ensure timely follow-up.
• Participate in local, regional, and national histology/immunohistochemistry functions as needed.
• Travel domestically and internationally to minimize instrument downtime.
• Handle complex assignments with considerable judgment to ensure successful repair of equipment.
• Perform other duties as assigned by Management.

Requirements

• Associate degree in Biomedical Equipment Technologies or closely related field, or equivalent experience.
• 4+ years of Field Service Engineer (FSE) experience in the medical field or related instrument service field.
• Electrical and mechanical troubleshooting competency; robotics and fluidics experience a plus.
• Specialized equipment repair training, experience, and/or certification (e.g., BMET, CBET) preferred.
• Advanced computer skills for administrative reporting and interacting with instrument hardware/software.
• Current valid driver’s license.
• Must reside in the greater Chicago area.

Schedule

• Full-time weekly schedule.
• Option to work remotely.
• Day shift.
• 75% travel required (domestic and international).

Pay

The full-time equivalent pay range for this position is $43.12 - $67.37 per hour, plus eligibility for bonus, stock, and benefits. Pay is determined by role, level, location, and additional factors such as job-related skills, experience, and relevant education or training.

Benefits

• Choice of company car or reimbursement for personal vehicle usage.
• Bonus and stock eligibility.
• Comprehensive benefits package (details available by country at Agilent Careers).