Field Service Engineer

About the role

As part of our diverse and expert team, you will be responsible for supporting our customers with on-site service in the following areas:

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
• Leverages shown experience to provide limited application support
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business
• Delivers fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
• Trains other field engineers and customers in the solutions
• Serves as an internal resource on technical issues and leads product customer concerns
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May have knowledge of third-party products
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May calibrate equipment
• May qualify leads

Territory Coverage

The ideal candidate will reside in Central to Northern NJ. The position requires an active driver’s license. Territory: NJ, NY, and CT.

Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory.

Requirements

• Bachelor’s, Master’s, or other university degree in chemistry, biochemistry, analytical chemistry, or other life science field preferred; may consider a candidate with an equivalent combination of education, training, and significant experience
• 2+ years relevant work experience, including familiarity with Agilent and Waters analytical instrumentation; specific experience with LC required; dissolution or spectroscopy experience is a plus
• Experience with Pharma/Bio-pharma, GMP, GLP environments preferred
• Experience with the Agilent solutions is desired but not crucial
• Familiar with use of hand tools
• Demonstration of logical troubleshooting
• Ability to tackle high-impact problems related to product availability; typically, system/solution focused
• Customer service and solutions oriented
• Ability to travel extensively, including overnight travel, as decided by business needs

Benefits

In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

Pay

The full-time equivalent pay range for this position is $36.38 – $56.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.