Field Service Engineer

This is a 100% remote, 12-month contract position requiring approximately 50% travel throughout the United States and occasional travel to Canada. Preference for candidates located in the Northeast, East Coast, or Southern United States due to travel requirements.

About the role

Support advanced automated robotic compounding equipment used in pharmacy and healthcare environments. This role involves hands-on work with robotics, automation systems, electronics, electrical systems, sensors, vision systems, and basic pneumatics.

Responsibilities

• Install and verify automated robotic compounding equipment during implementation projects.
• Coordinate closely with project teams to ensure successful equipment deployment and customer satisfaction.
• Communicate technical and project-related information with implementation project managers and internal stakeholders.
• Provide technical support during the transition from installation to production operations.
• Perform preventive maintenance to maximize equipment reliability and minimize downtime.
• Troubleshoot and perform corrective maintenance on hardware and software issues.
• Execute equipment upgrades, modifications, and system enhancements.
• Investigate complex service cases and identify root causes of technical issues.
• Develop and implement corrective and preventive solutions to improve equipment performance.
• Maintain detailed service documentation, reports, and maintenance records.
• Collaborate with engineering and support teams to provide field feedback and recommend product improvements.
• Deliver exceptional customer support throughout installation, maintenance, and repair activities.
• Travel regularly to customer sites across the United States and Canada.

Requirements

• Post-secondary technical education in Automation, Robotics, Electronics, Electrical Technology, Mechatronics, or a related field.
• Hands-on experience with robotics and automation systems.
• Strong troubleshooting skills involving electronics and electrical systems.
• Experience with sensors, vision systems, and basic pneumatic systems.
• Ability to diagnose and repair both hardware and software issues.
• Strong communication and customer-facing skills.
• Proficiency with Microsoft Office and standard business software.
• Ability and willingness to travel approximately 50% of the time.
• Strong technical curiosity and motivation to learn new technologies.
• Ability to work independently while supporting customers in the field.

Preferred Qualifications

• Experience supporting healthcare, pharmacy, laboratory, or medical equipment environments.
• Additional experience in electronics, mechanics, maintenance, or electromechanical systems.
• Knowledge of Spanish.
• Experience with automated manufacturing, packaging, or robotic systems.
• Strong organizational and project coordination skills.
• Previous Field Service Engineer or Field Service Technician experience.
• Experience troubleshooting networked or integrated automation equipment.

Employee Value Proposition

• Support advanced robotic compounding technology that improves patient safety and product quality within healthcare and pharmacy environments.
• Opportunity to work with cutting-edge automation, robotics, sensors, vision systems, and software technologies.
• Fully remote position offering geographic flexibility.
• Significant field exposure with a variety of customer sites across North America.
• Opportunity to build expertise in a highly specialized automation and healthcare technology market.
• Work directly with customers and play a critical role in successful equipment implementation and ongoing support.
• Gain exposure to both hardware and software troubleshooting in sophisticated automated systems.
• Competitive compensation and opportunity to expand technical skills while supporting impactful healthcare-related technology.

Pay

$40.00 - $48.00/hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

Standard Monday-Friday (40 hours per week).

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).