Field Service Engineer

We are seeking an experienced Field Service Engineer to support the installation, qualification, maintenance, calibration, and repair of advanced scientific instrumentation at customer sites. This individual will serve as a technical subject matter expert, ensuring equipment operates in compliance with customer, regulatory, and quality requirements.

Responsibilities

• Perform instrument installations, commissioning, repairs, preventative maintenance, calibrations, and system upgrades at customer facilities.
• Diagnose and resolve mechanical, electrical, software, and operational issues on scientific instrumentation.
• Provide technical support via phone, email, remote diagnostics, and on-site customer visits.
• Respond promptly to customer inquiries and service requests while maintaining high levels of customer satisfaction.
• Train customers on instrument operation, maintenance procedures, and best practices.
• Execute and document equipment qualification activities, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).
• Develop, review, and complete qualification protocols and validation documentation in accordance with quality and regulatory requirements.
• Partner with customers to support site readiness, commissioning, qualification, and validation initiatives.
• Ensure all validation activities are completed accurately and in compliance with applicable standards and procedures.
• Maintain accurate service records, maintenance logs, calibration reports, validation documents, and customer communications.
• Support implementation and adherence to company Quality Management System (QMS) requirements.
• Identify, document, and escalate quality-related issues in accordance with established procedures.
• Ensure all service activities are performed following GMP, GLP, safety, and regulatory standards where applicable.
• Collaborate closely with Engineering, Quality, Sales, Customer Success, Applications, and Product Development teams to resolve technical issues and improve customer experience.
• Provide customer feedback and field observations to support product improvements and continuous process enhancements.
• Assist with technical evaluations, product upgrades, and field-based testing activities as needed.

Requirements

• Bachelor's degree in Engineering, Bioengineering, Biotechnology, Life Sciences, or a related technical discipline.
• Minimum of 3 years of scientific instrument support experience including installation, maintenance, repair, and troubleshooting.
• 5+ years of equipment qualification and validation experience within regulated environments.
• Hands-on experience performing IQ/OQ/PQ validation activities.
• Experience troubleshooting complex instrumentation involving mechanical, electrical, and software components.
• Strong technical documentation and report-writing skills.
• Excellent communication and customer-facing skills.
• Ability to travel frequently to customer sites.

Pay

The pay range for this position is $90,000 - $120,000/yr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• 100% employer-paid medical, dental, and vision coverage for employees, 50% dependent coverage.
• 401(k) match.
• Generous PTO and floating holidays.

Schedule

This is a permanent, fully onsite position based in Woburn, MA.