Field Service Engineer

About The Role

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands-on technical service including installation, relocation, repair, and preventative maintenance. This is a highly visible field based role requiring significant travel, approximately 75% of the time. Candidates must be comfortable with frequent travel and reside within 50 miles of a major airport.

What You'll Do

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer
• Comprehend and analyze unique customer configurations, including materials and software
• Assess customers' proficiency, capability, and willingness to perform self-maintenance
• Execute preventive maintenance tasks as directed by the Service Manager
• Recognize and appreciate the overall business value of customers to 3D Systems
• Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience

What You Will Bring

• High school diploma required; AA degree from a technical school or related; Military training preferred
• 3+ years related experience preferred
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver's license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently

Benefits

• Competitive Compensation Package
• Paid Leave (US ONLY): Company paid holidays and flexible working schedule through paid time off (PTO) policy
• 401(k): Employer matching contribution
• Comprehensive Health & Wellness Plans: Medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance
• Global Team: Workplace comprised of talented individuals passionate about serving customers and each other, operating across more than 15 countries worldwide
• Innovative Culture: Opportunity to work with cutting edge technology in an innovative and collaborative culture
• Talent Development: Investment in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers
• Connection & Engagement Opportunities: Employee Resource Group program, Employee Recognition program, and 3D Gives Back program