Field Service Engineer (Associate/Staff/Senior/Lead)

About the role

Oceus Networks’ mission is to enable our customers to securely communicate anywhere at any time. Our team of telecommunications experts works to solve the unique communications and data challenges in a wide range of commercial private networks, combat tactical, austere, and emergency response situations. We develop, integrate, and customize technology for delivering access to fast, reliable broadband connectivity in mission-critical operations.

Responsibilities

• Assist in the installation, configuration, and testing of customer solutions.
• Perform basic troubleshooting of hardware, software, and network issues under guidance from senior engineers.
• Support field deployments by documenting steps, system configurations, and issues encountered.
• Follow established security and compliance procedures during system setup and maintenance activities.
• Communicate clearly with customers and internal teams to report technical observations, progress updates, and unresolved issues.
• Maintain accurate service logs, trouble tickets, and customer support records.
• Learn and develop technical skillsets through hands-on work and mentoring from senior staff.
• Lead the installation, configuration, and end-to-end testing of customer solutions using company products and approved third-party components.
• Perform advanced troubleshooting of hardware, software, and network issues, providing guidance to junior engineers when needed.
• Oversee field deployments, ensuring accurate documentation of installation procedures, system configurations, test results, and operational issues.
• Implement and enforce established security and compliance procedures during system setup, maintenance, and integration activities.
• Serve as a primary technical point of contact for customers by delivering clear, timely updates and resolution plans.
• Maintain detailed and accurate service logs, issue tickets, configuration records, and customer support documentation.
• Contribute to continuous improvement by recommending process updates, identifying recurring issues, and supporting new solution integrations.
• Mentor Associate-level engineers through hands-on training, guidance, and knowledge-sharing during field and lab activities.
• Lead the installation, configuration, and end-to-end validation of customer solutions using company products and integrated third party components.
• Diagnose and resolve advanced hardware, software, and network issues, often involving multi layered or cross system interactions, and drive high-priority escalations to resolution.
• Direct field deployments, ensuring all installation procedures, system architectures, test results, and operational challenges are accurately documented and aligned with best practices.
• Enforce and improve security and compliance procedures during system setup, integration, and maintenance activities, serving as a subject matter expert in secure solution implementation.
• Act as the senior technical interface for customers, delivering clear technical guidance, operational assessments, risk identification, and strategic resolution plans.
• Maintain comprehensive and precise service logs, issue records, configuration documentation, and customer support materials, ensuring traceability and audit readiness.
• Lead continuous improvement initiatives by identifying systemic issues, contributing to solution design enhancements, and supporting integration of new technologies or architectures.
• Mentor and develop Staff and Associate level engineers through structured training, field guidance, and advanced knowledge sharing to elevate team capability.
• Direct and coordinate the planning, execution, and validation of highly complex customer solution deployments involving company products, multi-vendor systems, and custom integrations.
• Serve as the highest-level escalation point for critical hardware, software, and network issues, leading cross functional troubleshooting efforts and ensuring rapid, sustainable resolution.
• Architect and refine field deployment methodologies, ensuring consistent adherence to best practices, security guidelines, and performance standards across all engineering teams.
• Lead risk assessment, operational evaluation, and strategic technical decision making for customer missions, providing senior level guidance to internal leadership and external stakeholders.
• Oversee documentation quality and completeness across teams, ensuring all installation records, system configurations, test results, and customer support materials meet audit ready standards.
• Drive organizational continuous improvement initiatives by identifying systemic issues, recommending structural design enhancements, and championing new technologies and architectures.

Qualifications

• U.S. Citizenship
• Current secret security clearance (or ability to obtain a clearance)
• Bachelor of Science degree in Computer Science/Telecommunications or related field
• Current state-issued driver's license
• Current U.S. passport
• Current U.S. Government Security Clearance is preferred
• Working knowledge of wireless technologies such as LTE and GSM is a plus