Field Service Engineer, AMS

This is a Fully Remote Job About Our Client:The organization operates within the manufacturing technology industry, focusing on advanced manufacturing solutions involving machine tools, CNC systems, and additive manufacturing technologies. It addresses the challenges of operational continuity and integration complexity in manufacturing environments by providing specialized technical products and services. With a history spanning 65 years and a global workforce exceeding 900 employees, the organization supports manufacturing clients with innovative technology and service expertise. About the Opportunity:The FIELD SERVICE ENGINEER, AMS is responsible for ensuring customer operational uptime through the installation, integration, and maintenance of hybrid manufacturing systems and CNC machine tools. This role combines advanced electromechanical troubleshooting and customer support, both remotely and on-site, to validate system performance and develop integration standards. The position directly impacts manufacturing continuity and customer trust by delivering accurate, reliable technical service and collaborating with internal teams and suppliers to resolve engineering challenges. Responsibilities:Perform advanced mechanical and electrical troubleshooting on complex laser, controls, welding, and automation subsystems.Lead installation, integration, and maintenance of hybrid manufacturing and CNC systems.Provide proactive remote and on-site customer support to ensure operational continuity.Validate system performance and develop standardized integration protocols.Communicate technical information clearly to customers and manage expectations.Collaborate with applications teams and suppliers to solve complex engineering issues.Mentor junior technicians and maintain accurate technical documentation. Requirements:Proven expertise in CNC controls, including experience with Haas systems.Strong skills in diagnosing and repairing mechanical, electrical, hydraulic, and pneumatic systems.Experience with field service management and CRM systems.Ability to communicate effectively with customers under pressure.Self-directed with a commitment to safety. Pay Range and Compensation Package:$65,000.00 to $95,000.00 per year plus overtime, depending on experience level.Comprehensive benefits package and a profit-sharing bonus. Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k)Paid maternity leavePaid paternity leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.