Field Service Engineer (40547)

Specific Responsibilities And Essential Functions

• Provides product support and equipment support at customer locations
• Communicates quality issues from customers to QA and production staff
• Supports technical trials and reports findings to engineering group
• Diagnoses if issues are machine, material, or a combination of both on all shrink sleeve equipment
• Available to make customer visits as may be required for improvement or problem-solving activities
• Communicates with sales in reference to potential visits and information gathered while onsite to make them aware of future opportunities or potential competition
• Communicates with service coordinators and Engineers within the machine group for potential opportunities or anticipated customer complaints/ upgrades
• Keeps up to date with las material training
• Provides information for initiating Corrective Action Requests; as needed, participates in initial investigations and containment activities on such requests
• Assists with the development of new manufacturing methods, s methods, or inspection procedures
• Inspects customer returns; assists with the disposition – re-sort or re-pack activities
• Inspects held production materials to assist with the disposition and reviews for corrective actions
• Performs Quality System internal audits
• Performs all other duties as assigned

Qualifications

• Adaptability: Responds effectively to change, shifting priorities, and evolving business and customer needs
• Collaboration: Works effectively across teams, departments, and stakeholders to achieve shared goals and deliver value to internal and external customers
• Engagement: Connects daily work to the company's broader vision and long-term success
• Integrity: Communicates clearly, respectfully, and transparently in both verbal and written interactions
• Ownership: Demonstrates independent judgment and personal accountability in delivering high-quality results