Field Service Engineer 3

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

About the role

The Field Service Engineer (FSE) is responsible for quality service of Spacelabs products and for customer satisfaction within an assigned territory. Excellent technical and communication skills are needed to positively interact with customers and company personnel. This role requires individuals who can work well without close supervision, are self-starters, and can independently manage time and schedule.

Responsibilities

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• Perform all assigned preventative maintenance, corrective maintenance, updates/upgrades to device software, and provide necessary records to hospitals and Regional Service Manager.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to all assigned customer service calls within the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including promoting sales of service contracts, billable services, and Spacelabs’ products and offerings.
• Collaborate with Regional Service Managers and Contract Specialist in generating service quotations for customers on new business agreements or service renewals.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre-sale configurations and consultation as required.
• Submit accurate and complete reports in a timely manner regarding expenses, timecards, and service call reports.
• Provide assistance with “on the job training” of all regional new hires; responsible for mentoring new FSEs and field installation associates and support the business as needed.
• Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices.
• Continue technical development, e.g., seek out new training to keep up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report any quality problems or defects to management for corrective action.
• Duties may be modified or assigned at any time to meet the needs of the business.

Requirements

• Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and/or experience.
• 5+ years of experience as an FSE or equivalent field service or similar experience (Overall relevant experience determines FSE level).
• 5+ years of experience working on complex capital medical devices.
• Proficient computer skills including Networking, Microsoft Windows, XP operating systems.
• Experience with Customer Relationship Management (e.g., SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio, and PowerPoint).
• Must become fully competent in the application and operation of all products in all care areas.
• Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training.
• Must become fully competent in the application and operation of all assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• Following successful completion of training, must be willing to relocate anywhere in the continental United States (as determined by the needs of the business).
• Required to register with a vendor credentialing service; may need to submit personal information, proof of vaccinations, or related medical information.
• May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy.
• Observe all applicable company safety policies and practices.
• Ability to climb and stand on ladders for extended periods of time.
• Ability to lift up to 50 lbs.
• Use of computer: 15%.
• Domestic Travel: >40%.
• This is a regional position requiring significant driving; must possess a valid driver’s license and maintain a safe and responsible driving record.
• Includes possible air travel and must be able to acquire all necessary travel documents.
• Participation in an on-call rotation and periodic mandatory overtime may be required.
• May require crawling, kneeling, working in confined spaces, and/or on a ladder; often working as the sole Spacelabs representative at customer sites.
• May need to work overhead in these conditions while moving and/or lifting items such as test equipment, tools, and cables weighing up to 50 pounds, using proper lifting techniques; material moving equipment may be used in some cases.

Pay

Pay may range from $36.05 to $41.82 hourly. Final compensation will be determined based on factors such as job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.

Benefits

• Eligibility for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).
• Comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance.
• Leave of absence programs and an array of voluntary benefits.
• Paid time off for vacation, holidays, bereavement, and jury duty.
• Full-Time salaried employees are entitled to flexible time-off.