Field Service Engineer 2 - Sacramento, CA

About the role

The Field Service Engineer 2 performs on-time and accurate Preventative Maintenance in one or more modalities of medical equipment. They troubleshoot and perform moderately complex repairs on assigned equipment, independently lead installations, and drive customer satisfaction through Service Excellence.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment to ensure optimal delivery of healthcare services to patients.
• Troubleshoot, service repairs, and install equipment with moderate complexity.
• Communicate with customers and serve as the escalation point for customer-related concerns, including installations.
• Proactively engage with other team members to ensure appropriate solutions for customers.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefings including metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

Requirements

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience.
• Technical capabilities in Imaging including troubleshooting, repair, and installation.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications and Microsoft suite of products.
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
• Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.

Qualifications

• Legal authorization to work in the U.S.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Skills

• Customer service skills
• Problem-solving skills
• Technical troubleshooting skills
• Installation and repair skills

Benefits

GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Pay

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience, and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Schedule

This role is remote.

Location

This role is located in Sacramento, CA.