BioMed Field Service Engineer II - Sacramento, CA

About the Role

This is a field-based position covering the Sacramento area. You must live in the territory. The role is eligible for a company vehicle with personal use allowed. The Biomed Field Service Engineer II operates with a high degree of independence and minimal oversight, driving customer satisfaction through consistent achievement of service metrics and professional engagement.

Responsibilities

• Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
• Performs preventative maintenance and recall service for all models within the territory.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models, working on repairs that are moderately difficult, guided by defined and documented processes.
• Installs new medical devices, demo units, and loaners per OEM standards, independently in all instances.
• Leverages available technology to manage service orders, access customer and equipment information, document completed service work, and utilize technical documentation and diagnostic tools.
• Ensures efficient service order management to consistently deliver high-quality service to Dräger customers while achieving assigned KPIs and adhering to operational procedures.
• Maintains compliance with Field Service Engineer requirements, including completing required training, managing calibrated test equipment, performing inventory cycle counts, and adhering to service order documentation standards.
• Ensures timely, accurate documentation and rapid correction of errors to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, reporting damage, loss, or required maintenance promptly.
• Works at varying locations, travels as required, and adjusts work hours, including nonstandard business hours, to meet customer and business needs.
• Occasionally responsible for up-skilling new team members.

Requirements

• Must have a valid driver’s license and acceptable driving record.
• Must be available to work non-standard hours.
• Associate’s degree in Electronics or related discipline or equivalent combination of education and experience.
• Minimum of 2 to 4 years of experience in biomedical or electronic field service.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience is preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer-focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Pay

The targeted pay range for this position is typically between $31.97 - $38.37 per hour. Base pay may vary based on job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for additional compensation, including annual bonus, overtime pay, and on-call pay.

Benefits

• Medical, dental, and vision insurance.
• Life, short- and long-term disability coverage.
• 401(k) with company match.
• Over 4 weeks of paid time off, plus holidays and parental leave.
• Flexible spending accounts and employee assistance program.
• Select locations offer free parking, an on-site gym, cafeteria, and game room.

About the Company

Draeger is led by the guiding principle “Technology for Life” and has several sites across North America, including field-based sales and service positions. The North America headquarters is located in Telford, PA, with additional US sites in Andover, MA, and Houston, TX, and a Canada site in Mississauga, Ontario.