Field Service Engineer 2 - MR, CT - Northeast TN

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Troubleshoot, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Requirements

• Educational and Technical Requirements: Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in CT and MR modalities including troubleshooting, repair and installation
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction