Field Service Engineer 2

About the role

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives. As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity. To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

Operations apply to all field services (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal, requiring team members who possess a high level of professionalism, ethics, empathy, and interpersonal skills. Given the critical nature of the service we provide, it is imperative that our engineers get the support they need quickly and have confidence that the team is behind them. It is management’s commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team. Success Is Defined And Measured With One Objective – REDUCE MEAN TIME TO REPAIR. “Mean Time To Repair” Is Defined As The Total Time (minutes/hours) Taken To Complete The Following Tasks: Receive call, Respond to site (travel), Troubleshoot issue, Request/receive part(s), Fix machine issue, Confirm issue resolution with the client. This role is designed for Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust in their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.

Responsibilities

• Perform on-site or in-house service, repair and/or installation of company-serviced products. This may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking
• Provide technical support to customers on operational or maintenance aspects of system equipment
• Serve as customer contact on technical and service-related problems
• Diagnose mechanical, hardware, software, and systems failures, using est. procedures