Field Service Engineer 1- Tampa, FL

About the role

At Abbott, you can do work that matters, grow, learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.

Responsibilities

Represent Abbott Diagnostic Division to its customers:

• Provide on-site support to ADD customers.
• Support field personnel and District business objectives and goals.
• Develop mentoring skills to mentor other FSRs.
• Resolve complaints reported by customers on a minimum of five increasingly complex instruments, as detailed in the Field Service Business Process database.
• Follow the Quality System by accurately and timely documenting complaint resolution.
• Practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.

Integrate effectively into the service team

• Work effectively within a diverse and dynamic team environment.
• Support on call rotation.
• Manage time, territory, and inventory.
• Handle standby and after-hours responsibilities.
• Flexibly work hours.
• Travel for the support of other territories and training.
• Provide on-site critical account support inside and outside of district boundaries.
• Own IRL to achieve organizational goals and customer satisfaction.
• Work cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Ensure issues are resolved efficiently and satisfactorily while exceeding customer needs.
• Proactively improve instrument uptime.
• Improve expertise through continuous learning and certifications.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Travel up to 30%.

Preferred Qualifications

• Bachelor’s/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.