Field Service Engineer 1 - Invasive Cardiology - Memphis, TN

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.
• Be a Self-Starter and take Ownership of Job responsibilities. Take good notes and demonstrate understanding of notes. Share with direct people leader and mentor.

Qualifications

• Bachelor’s Degree in Information Technology, or related field; OR equivalent military education; OR High School Diploma/GED and 2 to 3 years of experience in the Information Technology field.
• A+, Network+ or Cisco CNA Certifications is a plus.
• Working with Computers, Servers, and Network switches and understanding of network traffic with troubleshooting command knowledge.
• Candidate must live in the Memphis, TN area.
• Experience with Microsoft AD Structure and Implementing AD Policies as well as Microsoft suite of products.
• (Microsoft Certifications is a plus)

Benefits

• Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Relocation Assistance Provided: Yes