Field Service Engineer 1

Rapiscan Systems Inc., an OSI Systems Company, empowers those who safeguard our world with technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed worldwide.

About the role

A Field Service Engineer (FSE) I ensures users of Rapiscan | AS&E equipment are satisfied with its performance. This entry-level position requires basic troubleshooting and diagnostic skills, independent thinking, and the ability to operate with minimal instruction. Expect up to 100% travel (international and domestic), workdays exceeding 8 hours, and occasional weekend work. Potential for long-term overseas deployments may apply.

Responsibilities

• Perform service and maintenance for Rapiscan systems as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting, and customer management.
• Communicate with customers before and during system corrective and preventive visits to align work with Rapiscan’s business objectives.
• Coordinate with Customer Service Coordinators to ensure on-time delivery of parts and materials.
• Maintain and carry a Field Service Tool Set.
• Complete timely reporting of labor, expenses, and materials to support service contract requirements and company policy.
• Complete and ensure proper distribution and storage of Work Order forms, Site Acceptance Test documentation, radiation survey documentation, and other required documents per company policy and customer contractual requirements.
• Follow company safety program requirements and report all accidents and safety incidents.
• Provide system status updates via CRM reporting and mobile devices to management, including customer concerns and other agreed-upon status items.
• Carry a company-provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters, and test equipment, and manage timely returns for calibration.
• Maintain a safe and clean work environment, adhering to company safety and product workmanship procedures.
• Lead, coordinate with customers, and manage all work at system locations, including emergency response.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report quality problems or defects to management for corrective action.
• Perform additional duties as assigned to meet business needs.

Requirements

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience, or a technical degree with demonstrable mechanical ability and knowledge. Previous experience may substitute for the degree.
• Basic knowledge/skills in Analog, Digital, and Mechanical systems.
• 0–3 years of experience.
• Networking hardware and software literacy.
• Database management and programming, software/firmware protocols.
• Ability to manage both technical and administrative functions.
• Strong written and verbal communication skills (multi-lingual is a plus).
• Working knowledge of Microsoft Office suite and ERP systems (D365 preferred).
• Ability to work independently and make logical decisions within position parameters.
• Able to work on-call rotation and off-hours as needed.
• Must be able to stand, bend, stoop, walk, and lift up to 50 pounds daily.
• Able to work outside in inclement weather.
• Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident) due to federal government contracts.

Travel Requirements

• Willingness and flexibility to travel domestically and internationally up to 100%.
• Ability to work independently to plan and arrange travel accommodations within Rapiscan’s guidelines.
• Flexibility to handle sudden changes (e.g., customer schedules, flight delays, on-site weather delays).
• Maintain and organize expense receipts while in the field and submit expenses timely.
• Ability to obtain site passes, clearances, and visas as required.
• Maintain a valid passport and credit card to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company and government background checks and maintain good standing.

This position does not require a security clearance, but future opportunities may arise for cleared personnel. Selected candidates who obtain and maintain a U.S. Government-issued security clearance may be considered for such roles.

Background checks include education verification, credit check, and driving record review.

Pay

Pay may range from $25.00 to $31.00 per hour. Final compensation will be determined based on job level, geographic location, hire date, experience, job-related knowledge, skills, and education, in conjunction with market and business considerations.

Benefits

• Comprehensive health plans and access to a 401(k) retirement plan.
• Health Savings Account (HSA).
• Disability insurance, life insurance, and AD&D insurance.
• Leave of absence programs and an array of voluntary benefits.
• Paid time off for vacation, holidays, bereavement, and jury duty.
• Flexible time-off for full-time salaried employees.
• Eligibility for long-term incentives, discretionary bonuses, and the Employee Stock Purchase Program (ESPP) with a discounted company stock rate.