Field Service Engineer 1

About the role

Perform preventative maintenance, installations, troubleshooting, and repairs on life-changing medical equipment for various modalities within a hospital or healthcare system in Kansas City, MO or Kansas City, KS.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting and basic service repairs on customer equipment.
• Assist more experienced field engineers with equipment installations and more complex repairs.
• Proactively engage with other team members to ensure appropriate solutions for the customer.
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; document all work performed daily, including debriefing and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process, as needed, and work closely with regional and national support to define and implement corrective action plans to resolve customer issues.

Requirements

• Associate degree in a related field or equivalent military education and 2 years of experience servicing electronic equipment, or
• High school diploma/GED and 4 years of relevant experience, or
• A graduate of the GEHC Apprentice Program.
• Must have and maintain a valid Driver’s License.
• Experience with web applications as well as the Microsoft suite of products.
• Legal authorization to work in the U.S. is required; we will not sponsor individuals for employment visas for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

Preferred Qualifications

• Technical capabilities in MR and CT.

Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted.
• Frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
• Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.

Benefits

• Professional development and challenging careers.
• Competitive compensation.
• Relocation assistance provided.