Field Service Engine Technician

Key Responsibilities

• Provide maintenance, diagnostics, and repair support for equipment operating in Iron Ore mining environments
• Deliver service support to both mining and non-mining customers within the assigned territory
• Perform troubleshooting and repairs on a wide range of mechanical systems with minimal supervision
• Maintain accurate service documentation, work orders, and reporting in company systems
• Ensure all work is completed in compliance with company safety policies and industry regulations
• Communicate effectively with customers, team members, and leadership regarding equipment status and service needs
• Identify opportunities for improved reliability, uptime, and customer satisfaction

Required Qualifications

• A strong mechanical background with proven hands-on experience
• Proficiency in basic computer systems for diagnostics, reporting, and work order management
• The ability to work independently and effectively manage time and responsibilities without direct supervision
• A valid driver’s license and the ability to travel within the assigned service area

Preferred Qualifications

• Experience working with high horsepower engines
• Background in mining equipment or heavy equipment service environments
• Familiarity with diagnostic tools and advanced troubleshooting techniques

Work Environment & Expectations

• Work is performed in both field and industrial environments, including mining sites
• Mandatory participation in an on-call rotation to ensure 24/7 operational support
• Required to work overtime, including extended hours, evenings, and weekends, based on business and customer demands
• Must be able to respond to service calls outside of standard working hours as needed
• Must be able to adapt to changing schedules and operational priorities
• Commitment to maintaining a high level of safety, quality, and customer service