Field Service Dispatch Technician - White Plains, NY

About the role

As the Field Services Dispatcher Technician (Part-Time 0-20 hours), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

Requirements

• 1-2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1-2 years of experience using ticketing system.
• 1-2 years of experience of network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Physical Requirements

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

What We Will Offer

• Personal & Professional Development: Unlimited access to a wealth of professional and personal training.
• Benefits: Parking at location, Tools.

About ESP

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

Equal Opportunity / Affirmative Action Employer

We are committed to diversity in the workplace and encourage applications from all qualified individuals. We are an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.