Field Service Dispatch Technician - Jacksonville ( JAX) Airport

About the role

As the Field Services Dispatcher Technician (Part-Time, 0-20 hours), you will provide and maintain continuity of service for all components of the Airport passenger processing system and resolve technical issues, including complex issues requiring specialist knowledge.

Responsibilities

• Carry out regular routine and preventative maintenance on passenger processing equipment within the airport.
• Respond to customer incidents and service requests from the Global Service Desk and resolve user faults within agreed SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain high-level communication with colleagues and senior staff, providing timely updates to the Global Service Desk.
• Offer on-site support, training, and coaching to Airport Technicians to improve incident resolution skills.
• Identify required spares and advise the Global Service Desk to update customer incidents accordingly.
• Conduct regular "floor-walking" and proactive line-of-sight checks to identify and resolve issues before they become incidents.

Requirements

• 1-2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1-2 years of experience using a ticketing system.
• 1-2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support experience preferred.
• Good verbal and written communication skills.

Physical Requirements

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

Schedule

Availability for 3 weekends out of the month and 2 days per week.

Benefits

• Personal and professional development within a learning and development culture, including unlimited access to training.
• Guidance for career growth, including technology and client environment training.
• Diversity, inclusion, and belonging initiatives celebrating individual uniqueness.
• On-site parking.
• Tools provided.