Field Service Dispatch Technician - Dulles (IAD) Airport

About the role

As the Field Services Dispatcher Technician (Part-Time - 20 hours), you will provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including complex issues requiring specialist knowledge.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication with both colleagues and senior staff, providing timely updates to the Global Service Desk so progress against each incident can be tracked.
• Offer on-site support, training, and coaching to Airport Technicians to enhance their incident-resolution skills.
• Identify required spares and advise the Global Service Desk to ensure customer incidents are updated accordingly.
• Conduct regular "floor-walking" and proactive line-of-sight checks to identify and resolve issues before they escalate into incidents.

Requirements

• 1-2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1-2 years of experience using a ticketing system.
• 1-2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support experience preferred.
• Good verbal and written communication skills.

Physical Requirements

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Benefits

• Personal & Professional Development: Unlimited access to professional and personal training, guided learning journeys, and career development support.
• Diversity, Inclusion & Belonging: An inclusive workplace that celebrates individual uniqueness.
• Parking provided at the location.
• Tools and equipment provided.