Field Service Director

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Responsibilities

• Maintain and enhance current vendor program, including establishing new services and vendor relationships to support new services, and sustaining existing relationships.
• Execute capital and reserve study projects, in addition to evaluating problematic systems, determining what repairs need to be performed, and preparing cost estimates.
• Serve both internal and external clients and board members within many different disciplines such as landscape maintenance, janitorial, plumbing, electricity, and other general repairs.
• Involved with the hiring of workers and ensuring staff follow appropriate federal and state safety guidelines.
• Conduct safety training of maintenance staff per OSHA requirements.
• Prepare preliminary project plan and assist in obtaining project scope of work.
• Perform financial analysis and creation of project budget in collaboration with the Board of Directors.
• Work in partnerships with community managers to provide Board of Directors with funding recommendations on capital and reserve projects.
• Solicit proposals, coordinate site walks (as needed), and develop bid comparison matrix for presentation to the Board of Directors.
• Conduct contractor interviews, as needed.
• Provide continuous flow of communication to all stakeholders, including the Community Manager, board and membership, and trades.
• Provide regular updates to Branch President, leadership team; regular updates downstream on progress to plan.
• Review payments and invoice processing as it relates to vendor contracts, including review of all project change orders.
• Manage project close out, including punch list development and monitoring, final payments, homeowner surveys, and project warranty documents.
• Work with Branch, Regional and National Leadership to prepare annual branch budget and forecasts.
• Lead gratitude, incentive, and team building initiatives.
• Ensure timely billing, invoicing, and end of month adjustments/accruals.
• Maintain financial accountability for total branch maintenance revenue and margin goal results.

Requirements

• 3 – 5 years of directly related or closely related experience
• Supervisory experience within the construction/maintenance sector
• High School Diploma or GED Required, AA or BA preferred

Knowledge and Skills

• Employee management and team building skills
• Strong capabilities in bidding/estimating repair and maintenance projects
• Knowledge of Exactimate and/or similar software
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an intermediate level
• Knowledge of contract and vendor agreements
• Knowledge of bid request and scopes of work
• Ability to manage P&L’s with financial responsibility for the division
• Knowledge of company policies, procedures and forms at a proficient level
• Knowledge of State or local governmental safety requirements
• Knowledge of general maintenance requirements (documentation, safety, required reporting, regulations, etc.)
• Knowledge of electrical and plumbing codes and maintenance requirements (documentation, safety, required reporting, regulations, etc.)
• Knowledge of HVAC, including codes and maintenance requirements (documentation, safety, required reporting, regulations, etc.)
• Knowledge of OSHA worksite and personal safety requirements
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Benefits

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Company Vehicle