Field Service Coordinator/Dispatcher – Seattle - Administrative

About the role

Mackay Marine is currently seeking a Field Service Coordinator/Dispatcher with experience in the marine industry to join our location in Seattle, WA. Under the direction of the Depot and/or Service Manager, the Field Service Coordinator/Dispatcher communicates with our clients, accurately assesses their needs, verifies ship arrivals, and dispatches our Marine Service Technicians with the parts needed to perform the job. The coordinator communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.

Responsibilities

• Provide excellent customer service by answering the phone and emails promptly and ensuring daily service requirements of all customers are met in a timely manner
• Call customers to check on vessel schedules
• Validate customer credit
• Communicate job progress with customers, discuss any job problems, and send out completion reports
• Coordinate depot internal logistics to maintain continuity on all work being performed
• Review all service work, both in progress and completed, and authorize for invoicing
• Ensure that all daily, weekly, monthly, and yearly depot processes are followed including timely completion of service work, service and parts pricing, time keeping, time transfers, inventory control, customer invoicing, expense reports, and general record keeping
• Interface with parts department, assist with annual physical inventory
• Dispatch Field Technicians to the job site with proper information and parts needed to perform the job
• Coordinate technician travel arrangements as needed, including assisting with travel for DUT rotations or other field assignments
• Assist in facility management and administrative duties
• Monitor emails and phone calls after hours
• Provide weekend or after-hours coverage as required during peak seasons

Qualifications

• College degree preferred (but not required) or equivalent experience in the marine industry
• 3+ years' experience in dispatching and/or in field service coordination and dispatching
• Excellent organization and communication skills
• High proficiency in Microsoft Office such as Excel, Word, and Outlook
• Valid Driver's License and reliable transportation required
• Must be legally authorized to work in the USA
• Must pass a thorough background check