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Jobs · Management · Maryland

Field Service Dispatch Coordinator

Bray and Scarff · Laurel, MD · 4 days ago
On-siteManagement$19–$23/hrFull-time

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Compensation / Job Specifics

This position is posted at $19 - $23/hr. This position is in-person in Laurel, Maryland. Work days for this position are Monday - Friday, 8:00AM - 5:00PM.

Job Summary

The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

Essential Duties

  • Answer incoming calls and log service requests accurately
  • Schedule service appointments based on technician availability and standard procedures
  • Provide customers with clear explanations of scheduling expectations and next steps
  • Record call details, technician updates, and relevant notes in company systems
  • Absorb scheduled calls and notify the team of potential delays or changes
  • Support the dispatch and customer service teams with documentation and updates
  • Learn routing procedures, company systems, and scheduling rules
  • Provide professional and timely communication to customers and internal teams
  • Follow all office procedures and service department guidelines

Qualifications

  • Previous experience in a customer service or administrative role preferred
  • Strong verbal communication skills
  • Ability to work in a fast paced environment
  • Proficiency with computers and basic scheduling tools
  • Strong organizational skills
  • Attention to detail in documentation
  • Ability to remain calm and supportive during customer interactions
  • Willingness to learn routing processes and service department procedures

Physical Requirements

  • Ability to sit at a computer for extended periods
  • Regular use of phone systems and office technology
  • Ability to lift up to ten pounds for occasional office related tasks

Work Environment

Office setting within a busy service department
Fast paced environment with constant communication needs
Regular interaction with dispatchers, customer service staff, technicians, and leadership

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