Field Sales Representative - Retail Sales

About the role

As an Indirect Retail Sales Expert, you will welcome and engage with legal age smokers and nicotine users to educate them to sell smoke-free products in select c-store/retail locations and ultimately convert legal age smokers and nicotine users.

Responsibilities

• Execute consumer engagement & demonstration visits at select convenience stores/retailers.
• Conduct daily checks of product stock and visibility materials at the beginning and end of each shift.
• Reinforce product and category knowledge through active engagement and education.
• Interact with LANU (Legal Age Nicotine Users) within the store environment.
• Facilitate product demonstrations and guided trials to enhance consumer education.
• Issue product lendings and collect consumer leads for follow-up.
• Support device sales through consultative engagement.
• Maintain cleanliness and presentation of devices and display areas.
• Responsible for capturing and reporting data and consumer feedback.
• Support store associates in educating them on the product.
• Prepare each day by being on time to set up point of sale, checking necessary systems, adhering to dress code.
• Monitor point of sale throughout the day for inventory and is aware of delivery schedule and follows correct protocol if stock runs out.
• Controls and ensures the cleanliness of the sales floor and equipment.
• Comply with the rules of acceptance and processing of return logistics at retail outlets.
• Handle all equipment with care at each store and touchpoint.
• Regularly prepare and submit accurate reports to Manager/Supervisor on engagement at point of sale.
• Comply with all local regulations.
• Comply with all outlined processes and procedures.
• Complete each interaction with an exceptional standard of customer service to convert legal age smokers and nicotine users in line with expectations from training.
• Participate in regular training, testing, webinars, surveys, and evaluation events.

Requirements

• Minimum of 3 years of field sales experience or retail in a B2C environment.
• Licensed driver with a good driving record.
• Experience across multiple skillsets including sales and consumer service is strongly preferred.
• Excellent interpersonal and communication skills with ability to influence others.
• Able to build strong relationships through active listening and empathy.
• Able to work independently at times with little direction as well as collaboratively with other sales representatives.
• Able to stand/be on your feet for up to 6 hours per day.
• Able to lift up to 80 pounds.
• Bilingual in Spanish is preferred.

Skills

• Strong understanding of tasks, KPIs, targets for the day and week.
• Prepared each day by being on time to set up point of sale, checking necessary systems, adhering to dress code.
• Monitor point of sale throughout the day for inventory and is aware of delivery schedule and follows correct protocol if stock runs out.
• Controls and ensures the cleanliness of the sales floor and equipment.
• Comply with the rules of acceptance and processing of return logistics at retail outlets.
• Handle all equipment with care at each store and touchpoint.
• Regularly prepare and submit accurate reports to Manager/Supervisor on engagement at point of sale.
• Comply with all local regulations.
• Comply with all outlined processes and procedures.
• Complete each interaction with an exceptional standard of customer service to convert legal age smokers and nicotine users in line with expectations from training.
• Participate in regular training, testing, webinars, surveys, and evaluation events.