Field Sales Representative

Essential Duties And Responsibilities

• Engage in product sales and additional promotional sales through service visits at customer sites.
• Merchandise product for display and placement in a way that attracts sales at customer stores and secondary and perimeter locations.
• Transport product from storage areas and place product onto customer shelves or displays.
• Maintain quality and quantity of products on shelves by rotating products, checking code dates to ensure freshness and replenishing product with back stock.
• Create and transmit customer credits for spoiled and/or returned goods.
• Create and transmit orders for product replenishment and other corresponding paperwork in a timely manner, meeting DPI order deadlines.
• Verify accuracy of transmission by confirming receipt with DPI Warehouse personnel.
• Deliver exceptional customer service at all times when communicating with store management, personnel and the public, adhering to customer policies and procedures in compliance with DPI’s standards.
• Reset displays of merchandise at customer locations to enhance display of product.
• Maintain fixture cleanliness to enhance sales.
• Write and stock orders for product placement and/or issue credits for spoiled and/or returned goods.
• Communicate with warehouse personnel and District Manager regarding product discrepancies and/or customer issues.
• Plan and carry out daily schedules according to assigned customer locations.
• Travel throughout assigned territory, manage timelines to ensure completion of assigned customer and DPI requirements, and respond to fluctuations in workload to deliver quality customer service according to DPI standards.
• Cook up and communicate product merchandising needs and customer requirements with Merchandiser and Reset Specialist.
• Operate office- and field-based electronic equipment for communications and transmission of orders and credits; operate cell phone to communicate with customers, supervisors or coworkers and for electronic timekeeping.
• Operate motor vehicle to travel to and from customer locations throughout assigned territory.
• Attend scheduled trainings and meetings as required to meet customer and DPI standards.
• Attend store inventories to verify accuracy of product counts performed by inventory crews, requesting corrections as needed.
• Report and present results of findings to District Manager.

Knowledge, Skills & Abilities

• Proficient in written and spoken English and possess basic math skills.
• High school diploma or equivalent.
• Basic skill in Microsoft Office (Excel, Word, Outlook and Power Point).
• One year in DPI operations or a related sales field (with perishable experience necessary for certain areas).
• Valid driver’s license, maintain a driving record that meets DPI’s standards and insurance eligibility requirements for excess liability.
• Reliable transportation, and if using a personal vehicle must maintain automobile liability coverage adequate to meet the financial responsibility laws of the state(s) in which the employee operates.

Work Environment

• The work environment is indoors.
• The employee may be exposed to variable temperatures from the three different product climates (dry, cold, freezer).
• The floors are concrete in the staging area; vinyl floor covering is typical when working the aisles at a customer site.

Work Hours

• The work schedule is 5 days a week, 8 hours a day.
• Start times vary.
• Work hours and shifts are subject to change depending on operating business conditions and needs.
• The employee may be required to work overtime, holidays or weekends.

Physical and Mental Demands

• Exert 20 to 50 pounds of force occasionally, and/or 10 to 20 pounds of force frequently, to move objects and product.
• This position requires driving to and from DPI customers stores, sometimes long distances apart.
• This job also requires frequent standing and walking.
• The employee must know and follow proper safety protocols, DPI grooming, hygiene and dress code requirements.
• The employee must have good time management skills in order to assist with multiple customer accounts in a timely fashion, know the assigned customer requirements, DPI and customer policies and procedures.
• The employee must also understand, retain, and apply product knowledge to drive DPI sales.