Field Sales Manager

About the role

The Field Sales Manager is the subject matter expert for delivering the Empire in‑home experience through a designated team of Flooring Consultants. The role is primarily field‑based, observing in‑home sales interactions in real time, providing coaching, and modeling best‑in‑class selling techniques to drive measurable improvement in customer experience and market results. Success is achieved through influence, expertise, and coaching.

Responsibilities

• In‑Field Coaching & Development: Spend 50% of time in the field conducting structured ride‑a‑longs (8‑12 weekly) to observe, coach, and develop skills that improve customer experience. Deliver immediate, actionable coaching, identify strengths and gaps, and create targeted development plans tied to outcomes.

• Sales Process Ownership & Expertise: Serve as the market expert on the end‑to‑end in‑home sales experience and the Home Floor Advantage®. Ensure consultants use Empire offerings, sample boards, and technology consistently, and model best‑in‑class sales behaviors through live demonstrations.

• Performance Coaching & Accountability: Translate performance data into coaching priorities, facilitate coaching tied to observed behaviors, partner with consultants to increase close rates, average ticket, and productivity, and track coaching effectiveness.

• Collaborative and Brand‑Conscious Decisional Authority: Exercise decision authority to enable growth and development of Flooring Consultants, providing real‑time guidance during field‑based sales activities while adhering to company policies, pricing, and customer experience standards.

• Team Development & Capacity Building: Lead skill‑building sessions, reinforce learning through field observation and follow‑up coaching, and support onboarding of new Flooring Consultants with immersive field training.

• Other duties as assigned.

Qualifications

• Preferred two years sales leadership and coaching experience (preferably in a Shop‑At‑Home selling environment).
• Bachelor’s Degree preferred or equivalent work experience.
• Demonstrated expertise in consultative or in‑home selling processes.
• Strong ability to observe, diagnose, and improve sales behaviors.
• Proven capability to coach and influence performance in a field‑based environment.
• Reliable transportation and a valid driver’s license to support field activities.
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
• Demonstrated ability to self‑motivate, lead teams, and succeed in a fast‑paced, performance‑driven environment.

Benefits

• Health benefits
• Paid time off and holiday pay
• Wellness program
• Professional development & career advancement opportunities
• Lots of perks

Pay

$80,000 – $95,000 plus bonus

Why Empire Today?

Empire Today empowers employees to pursue unique goals within an inclusive company offering unlimited growth opportunities. The company invests in its people from day one, providing perks and benefits that support well‑being at work and at home. Recognized for employee and customer satisfaction, Empire Today boasts a culture of teamwork, creativity, and growth, backed by the stability of a national brand.