Field Sales Engineer

Brief Description

DMP is seeking a Sales Engineer to join a growing team of pre- and post-sales professionals supporting the physical security industry. This role will support the sales channel across intrusion detection, access control, and video surveillance — helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions.

About the Role

This role will support the sales channel across intrusion detection, access control, and video surveillance — helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions.

Responsibilities

• Serve as a primary technical resource for the North American sales team and dealer/integrator network.
• Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
• Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
• Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
• Conduct site assessments and produce system design documentation including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.
• Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning.
• Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end-user customers.
• Manage pilot and proof-of-concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
• Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post-sale support.
• Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
• Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
• Contribute to the development of technical collateral including application notes, programming guides, configuration documentation, and best practice resources.

Requirements

• 3–5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
• Hands-on knowledge of intrusion detection systems including control panels, keypads, communicators, sensors, and central station monitoring workflows.
• Working knowledge of access control platforms and video surveillance systems (VMS, IP cameras, NVRs).
• Strong understanding of networking fundamentals including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
• Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
• Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
• Excellent verbal and written communication skills with confidence presenting to both technical and executive stakeholders.
• Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
• Willingness to travel within North America (estimated 25–40%).

Qualifications

• Industry certifications such as PSP, ASIS, BICSI, ESA/NTS, or manufacturer-specific credentials.
• Familiarity with central station monitoring platforms and UL-listed installation requirements.
• Experience with DMP products or comparable intrusion panel manufacturers.
• Knowledge of enterprise security procurement processes or commercial/government verticals.

Skills

• Technical proficiency in intrusion detection systems, access control, and video surveillance.
• Ability to communicate effectively with non-technical stakeholders.
• Strong problem-solving and project management skills.
• Experience with technical training and customer support.

Benefits

• Onsite medical clinic for employee, spouse and family members, 18 and under, living at home;
• Medical, Dental, 401k, Life Insurance, Short and Long Term Disability;
• Paid vacation/holidays;
• Free security system;
• Free UPS shipping.

Pay

TBD

Schedule

TBD