Field Sales Engineer

About the role

We sell AI smart glasses to industrial field-service companies. The people who fix HVAC systems, service elevators, maintain refrigeration, keep heavy equipment running. The people everyone comes running to when something breaks. And everyone is pulling at them - the customer needs the machine back up, the dispatcher wants an update and the office wants the report. No two customer stacks are the same.

Responsibilities

• Read a customer's stack for what it is, not what it should be.
• Find where the field data has to land so it's trustworthy and usable, and recommend the configuration that gets it there with the least work on the customer's side.
• Implement the integrations, load the documentation, build the reports, and validate the data integrity.
• Own the integration design, documentation load-in, and reports.
• Build the integration and the per-branch workflow configuration, then test the data round-trip until it holds under real use.
• Work alongside our engineering team to stand each customer up, then own the specific per-branch builds and the testing yourself.
• Care whether the report and the data flow actually fit how the work happens in the field, not just whether they're technically correct, because a clean integration nobody uses is a failed one.
• Propose the design, the reports, and the data-flow. The CSM and the field expert confirm it fits how techs actually work before it's final.
• Own the build, the field keeps a veto.

Requirements

You're the systems expert in the room when we're in front of a customer. You have deep fluency in how field service actually runs and how the systems behind it fit together, FSM, ERP, CMMS, compliance and safety systems, and the homegrown middleware that stitches them. You've seen enough real stacks to know they're never clean, and you can find the right insertion point in a messy one.

Qualifications

• A builder with an architect's judgment. You can make the call on where a product fits in a tangled stack, and you're the one who then builds it, not someone who hands it off.
• AI-forward, and here it's survival. Pattern-matching across very different stacks is what lets one person cover many accounts.
• Field instinct and scrappiness. You care whether the workflow works for the tech, and you're comfortable doing your own grunt work at a seed-stage company instead of waiting for scale and process.
• Get real data to production in messy environments, and you can stand in a customer's system and prove it works, not just assume it does.

Skills

• Deep fluency in field service systems
• Ability to match patterns across different stacks
• Technical expertise in integration design, documentation, and reporting
• Experience working with customer IT teams
• Ability to build and validate data flows in complex environments

Benefits

Compensation: $80-100K

Pay

$80-100K

Schedule

N/A