Field Sales Account Executive - Upper Manhattan

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. We offer a rigorous authentication process overseen by experts, providing a safe and reliable platform for consumers to buy and sell luxury items. Our team includes hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items daily. As a sustainable company, we support the circular economy by giving new life to luxury items across categories like women's and men's fashion, fine jewelry, watches, art, and home.

About the role

Our team is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll acquire luxury items from clients and build both new and repeat business within your assigned territory. This role is ideal for someone with an entrepreneurial drive, a customer-focused mindset, and a passion for thriving in a quota-driven, in-home appointment sales environment.

Responsibilities

• Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity.
• Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.
• Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors.
• Leverage Salesforce CRM to effectively manage a book of business.
• Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth.
• Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
• Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
• Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
• Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.

Performance Expectations

• Execute with strong pipeline discipline, showing consistent activity and improving conversion effectiveness.
• Build early momentum in Lifetime Client Value (LCV) contribution and repeat consignment behavior.
• Demonstrate ownership, coachability, disciplined execution, and trust-based client relationships.

Requirements

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce) and digital tools to manage pipeline and drive performance.
• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
• Results-oriented and comfortable operating independently in a fast-paced, field-based environment.
• Able to commit to a 40-hour workweek with occasional off-hours.
• Must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed.
• Willing and able to travel more than 70% within the designated market.

Preferred Qualifications

• Tech proficiency in Salesforce (or similar CRM).
• Prior experience in selling luxury goods and/or high-end services.
• Strong understanding of fashion trends and the luxury market.

Skills

• Entrepreneurial drive and ownership mindset
• Coachability and learning agility
• Relationship building
• Operational discipline and follow-through
• Self-management and resilience

Pay

The expected salary range for this role is $64,750–$74,060. Starting pay is carefully determined based on primary work location, candidate skills, experience, market demands, and internal parity. Additionally, salary is one component of The RealReal’s total rewards package. The expected On-Target Earnings (OTE) range for this role is $92,500–$105,800, which includes both base salary and target incentive compensation. Compensation is higher for those who exceed targets.

Benefits

• Base salary plus uncapped commission
• Annual Elite Club Trip for top performers
• Monthly sales competitions (cash, prizes, or site credit)
• Employee Stock Purchase Plan
• 401K with company match
• Medical, dental, and vision insurance
• Paid parental leave
• 9 paid company holidays
• Flexible time off (with manager approval)