Field RN Case Manager /Fri-Sun

About the role

The RN, Care Coordinator plays a crucial role in providing outstanding patient care and high-level customer service in Chapters Health communities. This position involves assessing and identifying patient/family needs, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and delivering palliative and supportive care.

Responsibilities

• Assesses and identifies patient/family needs, utilizing the nursing process
• Coordinates the Plan of Care with the Interdisciplinary Group (IDG)
• Provides palliative and supportive care to the patient/family unit
• Completes clinical admissions for all Company services
• Explain services to potential patients/families and address their questions
• Identify admission objections, concerns or other entry barriers and provide responses
• Complete informed consents and initial assessments according to regulations and Company policy
• Provide information to Physicians and initiate the Plan of Care to address patient’s immediate needs
• Initiate skilled nursing interventions to prevent complications, alleviate symptoms, and maximize physical and emotional comfort
• Obtain Physician orders
• Complete documentation per Company policy
• Communicate frequently with Admissions to ensure timely follow-up
• Discuss any potential needs with after-hours staff
• Obtain consents for services and arrange safe discharge in an efficient manner
• Obtain medical record information for the referral
• Develop strong relationships with case managers, physicians, etc. at facilities
• Work with Professional Relations Representatives (PRRs) to provide education on all available services
• Provide care for any GIP patients in a hospital including daily visits, professional management, documentation, and efficient discharge
• Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory
• Provides compassionate customer service to patients and families
• Affords direct care to patients and families as part of the Interdisciplinary Group (IDG)
• Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships
• Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care
• Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices
• Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals
• Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support
• Completes documentation per policy and procedure
• During times of emergencies (i.e. Hurricanes, etc.), the RN, Nights and Weekends may be required to report to work at a location designated by the company, to ensure continuity of services
• Perform other duties as assigned

Qualifications

• Current license as RN in the state where the employee will be working
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy
• Reliable transportation to meet patients’ needs
• Excellent critical decision making and problem-solving skills
• Excellent clinical and assessment skills
• Ability to use equipment with visual and auditory mechanisms
• Adequate time management skills with the ability to prioritize demands to meet patient service standards and deadlines
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
• Strong patient service skills
• Information seeking / probing skills
• Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
• Able to work in a cooperative team environment
• Able to exhibit a sense of urgency in daily work activities
• Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
• Able to perform sedentary work with frequent interruptions
• Manage the emotional stress of working with and caring for terminally ill patients and their families
• Available to work shifts to accommodate extended hours of operation as scheduled
• Able to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations

Compensation

$65,996.22 - $98,994.33