Field Retail Growth Partner - "Katapult Group"

About the role

The Katapult Field Retail Growth Manager reports to the Head of National Field Retail Sales & Growth and serves as Katapult’s primary in-market representative across assigned Southeast retail territories. This role is responsible for driving adoption, revenue growth, operational execution, and partner engagement across franchise, regional, district, and store leadership.

Responsibilities

• Build and maintain strong relationships with executive leadership, regional leaders, district managers, and store and support teams.
• Influence key stakeholders to drive adoption, increase program penetration, and achieve revenue and profitability targets.
• Serve as the primary field contact for assigned partners, proactively resolving issues, protecting revenue, and maintaining a strong “save the sale” mindset.
• Monitor performance through reporting dashboards and store-level metrics, identifying trends, outliers, and performance gaps.
• Develop targeted action plans with retail leadership to improve application volume, approval rates, take rate, and overall program utilization.
• Identify growth opportunities within the local leadership and execute grassroots strategies to expand awareness, advocacy, and utilization of Katapult’s lease-to-own solution.
• Partner with store teams to identify and eliminate friction points—resolving issues, refining workflows, and simplifying execution—so associates can confidently adopt the process and consistently succeed.
• Oversee the end-to-end execution of Katapult’s lease-to-own program from pre-launch collaboration through post-implementation optimization.
• Conduct regular store visits, audits, and structured business reviews to assess performance, reinforce standards, and implement action plans.
• Ensure adherence to Katapult policies, operational guidelines, merchandising standards, and applicable compliance requirements. Coach retail teams on corrective actions when necessary.
• Lead onboarding and ongoing training for retail sales associates, store leadership, and field operations teams.
• Deliver workshops focused on selling strategies, customer experience excellence, and operational best practices to drive sustained engagement and performance improvement.
• Deliver targeted training sessions for stores or individual associates to deepen product knowledge and strengthen selling skills.
• Monitor competitive activity, market dynamics, and field performance trends across assigned territories.
• Provide actionable insights and structured feedback to Retail Operations & Growth leadership to inform reporting enhancements, infrastructure improvements, and expansion strategies.
• Collaborate cross-functionally with Business Development, Client Success, Marketing, Risk, and Operations to ensure seamless program execution.
• Celebrate wins and share best practices with associates to help everyone drive results and deliver best-in-class customer service.

Qualifications and Skills

• Minimum 5 years retail store leadership experience required (Store Manager, District Manager, Franchise Operator, or multi-unit leadership strongly preferred).
• Experience within financial services required; near-prime or non-prime lending experience strongly preferred.
• Demonstrated ability to influence and lead through partnership in environments without direct authority.
• Strong operational acumen with the ability to analyze performance reporting, identify trends and outliers, and translate insights into actionable field strategies.
• Proven experience driving behavior change and adoption at the store level.
• Strong presentation and training capabilities with the ability to engage and motivate frontline sales teams.
• Self-starter with the ability to manage a multi-state territory independently.
• High level of professionalism, accountability, and executive presence.

What We Offer

• Competitive benefits package.
• An engaging culture.
• Affordable career advancement opportunities.