Field Resources Supervisor

Essential Duties And Responsibilities

• Coordinate with the Field Resource Foreman for staffing and scheduling of all WTI Field Resources Reps in their respective region.
• Collaborate with other Supervisors as necessary.
• Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist, including random site visits and proper documentation.
• Ensure profitability within the region by monitoring and managing employee expenses, overtime hours, and billable time.
• Field all questions and concerns from the Field Reps and handle discrepancies between Field Reps and Sales Reps.
• Conduct and foster professional and timely communication with customers, Sales Reps, field staff, and internal company personnel.
• Ensure all Field Reps have a professional appearance and demeanor while completing services for a customer.
• Train Field Reps according to the WTI Training Policy, covering proper service completion, safety training, and certification of OSHA Hazard Awareness, among others.
• Manage, monitor, and document the performance of Field Reps and take appropriate steps to resolve issues.
• Attend all required calls and meetings.
• Perform any other duties and/or projects as required or assigned by the Regional Business Manager.

Qualifications

• Prior supervisory skills and ability to manage people and tasks.
• Prior roofing experience, including patch and repair skills.
• Knowledge of Project Management, planning, and scheduling.
• Knowledge and experience in monitoring and maintaining quality control.
• Functional computer skills.
• Safety training and OSHA knowledge.
• Understanding of budgeting and expense management.

Other Skills And Abilities

• Adaptable and willing to change with business needs.
• Professional and leads by example.
• Diversity awareness and ability to adjust to multiple personalities.
• Planning and organizational skills.
• Able to juggle multiple priorities and demonstrate good task management.
• Work independently, solve problems, and delegate assignments, such as quoting and pricing.
• Demonstrate a high degree of accountability and ethical behaviors.
• Excellent customer service and ability to build relationships.

Other Requirements

• Ability to travel out of town, including overnight stays.
• Must have reliable transportation and a valid driver’s license.
• Ability to work weekends and/or holidays when needed.
• Ability to pass a pre-employment drug test.
• Ability to read, write, and speak English.

Benefits

Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.