Field Representative & Trainer

About the role

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry – an open invitation to embrace the mission, actively engage in problem‑solving, and take ownership of your work every day. We offer unparalleled opportunities for you to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. You will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. Working with providers and networks using knowledge of Medicaid rules and regulations, you will be responsible for onsite visits and provider education through specialized training, conducting in‑person workshops and webinars. This position is hybrid within the State of Wyoming, combining remote work with field‑based responsibilities. Candidates should preferably reside in or near Natrona County (Casper), Campbell County (Gillette), Sheridan County (Sheridan), Park County (Cody or Powell), or Fremont County (Riverton or Lander) to support field coverage needs. At this time, we are not considering candidates located in Laramie, Albany, Platte, Goshen, or Sweetwater counties.

Responsibilities

• Provide courteous and efficient service to providers and external customers, swiftly resolving provider issues through comprehensive education and utilization of relevant resources.
• Provide support to staff and providers for issues requiring extensive research and resolution skills.
• Conduct provider education to promote provider claims correction on their first response rather than stopping after each error and requiring the provider to resubmit multiple times for each claim.
• Work with provider networks through your knowledge of Medicaid rules and regulations.
• Support Medicaid providers, assisting them with resolution of billing issues, policy questions and other issues relevant to the program.
• Work with other team members and stakeholders to identify, document, track and ensure resolution of provider questions and issues from initial request to final resolution.
• Identify areas for improvement and make formal recommendations for Provider communication and/or training to improve providers’ Medicaid experience