Field Representative & Trainer
Acentra Health · Riverton, WY · 1 mo ago
$51k/yrFull-time
We need to output HTML fragment with sections: use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Company Overview: we can treat as About the role? Actually "Company Overview" could be "About the role" or maybe "About the company". The instruction: use
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Company Overview: we can treat as About the role? Actually "Company Overview" could be "About the role" or maybe "About the company". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections accordingly.
We have:
- Company Overview: description of company, mission, etc. Could be "About the role"? Actually "About the role" is more about the job. But we have "Job Summary And Responsibilities". So we could have "About the role" containing the job summary and maybe company overview? However we need to avoid duplication. Let's think: The posting includes "Company Overview", "Job Summary And Responsibilities", "Job Responsibilities", "Qualifications", "Preferred Qualifications/Experience", "Why us?" (maybe benefits?), "Benefits", "Compensation" (Pay). Also location info.
We need to produce sections: About the role (maybe combine company overview and job summary?), Responsibilities (list duties), Requirements (maybe required qualifications), Qualifications (maybe preferred?), Skills (maybe skills listed), Benefits, Pay.
Schedule: Not mentioned (hybrid within State of Wyoming, combining remote work with field-based responsibilities). That's schedule info: hybrid, remote + field. Could be considered schedule. The posting says: "This position is hybrid within the State of Wyoming, combining remote work with field-based responsibilities." That's schedule info. So we can include a Schedule section.
We must not include sections with placeholder text like "commensurate with experience". Not relevant.
We must preserve all substantive info, not invent.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So we need to strip out the EEO statement, "Thank You!", "Visit us at ...", "EEO AA M/F/Vet/Disability", "Experience In Lieu Of Degree", maybe keep? That's part of qualifications? It's about experience in lieu of degree; could be considered part of Qualifications/Requirements. It's substantive? It's about alternative qualifications. Might be considered part of Qualifications. We'll keep it as part of Qualifications/Requirements.
We must not repeat job title as heading. Not include Job ID.
We must output only HTML fragment.
Let's extract content:
Company Overview:
"Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector."
Job Summary And Responsibilities:
"Job Summary The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. In addition, you will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. You will be working with providers and networks using knowledge of Medicaid rules and regulations and will be responsible for onsite visits and provider education through specialized training, conducting in person workshops, and webinars. This position is hybrid within the State of Wyoming, combining remote work with field-based responsibilities. Candidates should preferably reside in or near Natrona County (Casper), Campbell County (Gillette), Sheridan County (Sheridan), Park County (Cody or Powell), or Fremont County (Riverton or Lander) to support field coverage needs.At this time, we are not considering candidates located in Laramie, Albany, Platte, Goshen, or Sweetwater counties."
Job Responsibilities (list):
- Provide courteous and efficient service to providers and external customers, swiftly resolving provider issues through comprehensive education and utilization of relevant resources
- Provide support to staff and providers for issues requiring extensive research and resolution skills
- Conduct provider education to promote provider claims correction on their first response rather than stopping after each error and requiring the provider to resubmit multiple times for each claim
- Work with provider networks through your knowledge of Medicaid rules and regulations
- Support Medicaid providers, assisting them with resolution of billing issues, policy questions and other issues relevant to the program
- Work with other team members and stakeholders to identify, document, track and ensure resolution of provider questions and issues from initial request to final resolution
- Identify areas for improvement and make formal recommendations for Provider communication and/or training to improve providers’ Medicaid experience
- Deliver in-person training to providers across Wyoming using in-person, instructor- led training seminars, and on-site provider visits
- Collaborate with cross-functional teams to address provider inquiries and maintain service quality in alignment with contract requirements
- Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules
Qualifications Required Qualifications/Experience:
- Requires a high school diploma or equivalent
- Minimum of 3 years of experience in provider relations/education or customer service
- Prior experience working in the healthcare industry such as working with provider networks, insurance or healthcare rules and regulations
- Proficient in creating and delivering educational training courses
- Strong organizational and time management skills, with the ability to work independently, prioritize tasks, manage workload, and meet tight deadlines in a fast-paced environment
- Must have reliable transportation for field work
Preferred Qualifications/Experience:
- Bachelor’s degree in communication, education, or related business field
- Comfortable with and be skilled in public speaking, training, and presenting in front of an audience
- Computer literate using standard tools (Microsoft Word, Excel, PowerPoint, Adobe, and Outlook) and inquiry through web portal applications
- Bilingual in Spanish
Why us? (maybe about company culture):
"We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career."
Benefits:
"Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more."
Compensation/Pay:
"The pay for this position is listed below. "Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level." Pay Range USD $50,640.00 - USD $57,000.00 /Yr."
We also have "Experience In Lieu Of Degree" paragraph: could be part of Qualifications/Requirements.
We need to decide sections.
Potential sections:
- About the role: Could combine Company Overview and Job Summary? But we have separate "Job Summary And Responsibilities". Maybe "About the role" includes company overview and job summary. However we also have "Why us?" which is similar to company culture. Could be part of About the role.
But we need to avoid duplication. Let's decide:
Section headings we will include:
About the role
-> include Company Overview + Job Summary (maybe also Why us? but that is more about company). Could put Why us? under About the role as well.
Responsibilities
-> list of duties.
Requirements
-> Required Qualifications/Experience (mandatory).
Qualifications
-> Preferred Qualifications/Experience (maybe also include Experience In Lieu Of Degree here).
Skills
-> maybe combine some skills from preferred qualifications (public speaking, computer literate, bilingual). But we could also put those under Qualifications. The instruction says we can have Skills section; we can decide to include if there is specific content. There is mention of skills: "Proficient in creating and delivering educational training courses", "Strong organizational and time management skills", "Computer literate using standard tools", "Comfortable with and be skilled in public speaking, training, and presenting", "Bilingual in Spanish". Could be a Skills section.
But we might avoid too many thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Skills into Qualifications or Responsibilities. However we have separate Qualifications (required) and Preferred Qualifications. Could combine them into Qualifications section with subpoints required vs preferred. But we need to follow instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid having both Qualifications and Skills. But we should avoid thin sections.
We have substantive content for:
- About the role (company overview + job summary + why us?)
- Responsibilities (list)
- Requirements (required qualifications)
- Qualifications (preferred qualifications + experience in lieu of degree)
- Benefits
- Pay
- Schedule (hybrid remote+field)
Skills maybe not needed as separate if we incorporate into Qualifications.
Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule.
We must not include sections with placeholder text. All have real content.
Now we need to format lists: Use - for any list of duties/requirements/benefits.
For About the role: it's prose, so
.
For Responsibilities: list.
For Requirements: list (required qualifications).
For Qualifications: list (preferred qualifications + experience in lieu of degree). Could combine as list.
For Benefits: list (benefits items). The posting says "Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more." That's a list; we can make
- each.
For Pay: maybe just a
with the pay range.
For Schedule: maybe a
describing hybrid.
We must not repeat job title as heading. Not include Job ID.
We must not include boilerplate like EEO, thank you, visit us, etc.
We must preserve all substantive info: ensure we don't lose any details.
Let's extract exact text for each section.
About the role:
Combine:
Company Overview paragraph: "Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector."
Job Summary paragraph: "The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. In addition, you will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. You will be working with providers and networks using knowledge of Medicaid rules and regulations and will be responsible for onsite visits and provider education
About the role
-> include Company Overview + Job Summary (maybe also Why us? but that is more about company). Could put Why us? under About the role as well.Responsibilities
-> list of duties.Requirements
-> Required Qualifications/Experience (mandatory).Qualifications
-> Preferred Qualifications/Experience (maybe also include Experience In Lieu Of Degree here).Skills
-> maybe combine some skills from preferred qualifications (public speaking, computer literate, bilingual). But we could also put those under Qualifications. The instruction says we can have Skills section; we can decide to include if there is specific content. There is mention of skills: "Proficient in creating and delivering educational training courses", "Strong organizational and time management skills", "Computer literate using standard tools", "Comfortable with and be skilled in public speaking, training, and presenting", "Bilingual in Spanish". Could be a Skills section. But we might avoid too many thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Skills into Qualifications or Responsibilities. However we have separate Qualifications (required) and Preferred Qualifications. Could combine them into Qualifications section with subpoints required vs preferred. But we need to follow instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid having both Qualifications and Skills. But we should avoid thin sections.
We have substantive content for:
- About the role (company overview + job summary + why us?)
- Responsibilities (list)
- Requirements (required qualifications)
- Qualifications (preferred qualifications + experience in lieu of degree)
- Benefits
- Pay
- Schedule (hybrid remote+field)
Skills maybe not needed as separate if we incorporate into Qualifications.
Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule.
We must not include sections with placeholder text. All have real content.
Now we need to format lists: Use - for any list of duties/requirements/benefits.
For About the role: it's prose, so
.
For Responsibilities: list.
For Requirements: list (required qualifications).
For Qualifications: list (preferred qualifications + experience in lieu of degree). Could combine as list.
For Benefits: list (benefits items). The posting says "Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more." That's a list; we can make
- each.
For Pay: maybe just a
with the pay range.
For Schedule: maybe a
describing hybrid.
We must not repeat job title as heading. Not include Job ID.
We must not include boilerplate like EEO, thank you, visit us, etc.
We must preserve all substantive info: ensure we don't lose any details.
Let's extract exact text for each section.
About the role:
Combine:
Company Overview paragraph: "Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector."
Job Summary paragraph: "The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. In addition, you will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. You will be working with providers and networks using knowledge of Medicaid rules and regulations and will be responsible for onsite visits and provider education
. For Responsibilities: list. For Requirements: list (required qualifications). For Qualifications: list (preferred qualifications + experience in lieu of degree). Could combine as list. For Benefits: list (benefits items). The posting says "Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more." That's a list; we can make
- each.
For Pay: maybe just a
with the pay range. For Schedule: maybe a
describing hybrid. We must not repeat job title as heading. Not include Job ID. We must not include boilerplate like EEO, thank you, visit us, etc. We must preserve all substantive info: ensure we don't lose any details. Let's extract exact text for each section. About the role: Combine: Company Overview paragraph: "Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector." Job Summary paragraph: "The Field Representative & Trainer plays a pivotal role in fostering positive provider relations and elevating the customer service experience. In addition, you will serve as the key conduit for provider education coordination, driving quality improvement initiatives, and ensuring a thorough understanding of Medicaid policies. You will be working with providers and networks using knowledge of Medicaid rules and regulations and will be responsible for onsite visits and provider education