Field Representative II, MS Onsite Technical Support

About the role

The Onsite Print Services Specialist supports and maintains a managed print environment across multiple locations, ensuring printers and multifunction devices operate efficiently and providing outstanding service to end users.

Responsibilities

• Perform routine maintenance and quality checks on printers and multifunction devices.
• Troubleshoot print-related issues and coordinate escalations when needed.
• Manage toner, paper, supplies, and inventory to prevent downtime.
• Support users with device assistance, training, and service requests.
• Track and document tickets in ServiceNow.
• Cookordinate equipment installations, deployments, and relocations.
• Provide support for remote locations and monitor device readiness.
• Maintain operational reports and identify opportunities for improvement.

Requirements

• A high school diploma or equivalent.
• 3+ years of experience supporting office equipment, print services, or related operations (5+ years preferred).
• Strong customer service and communication skills.
• Experience troubleshooting printers, copiers, or other office technology.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Proficiency with Microsoft Office and service management tools.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience supporting office equipment, print services, or related operations (5+ years preferred).
• Strong customer service and communication skills.
• Experience troubleshooting printers, copiers, or other office technology.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Proficiency with Microsoft Office and service management tools.

Skills

• Customer service and communication skills.
• Experience troubleshooting printers, copiers, or other office technology.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Proficiency with Microsoft Office and service management tools.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.

Pay

$22.00 - $24.00 per hour

Schedule

Full time