Field Regional Clinical Manager/HIV - Northern CA

About the role

The Regional Clinical Manager (RCM) is a field-based role responsible for providing leadership, coaching, and development to a clinical nurse educator team focused on educating healthcare professionals on a newly prescribed HIV PrEP therapy. The RCM will be responsible for ensuring superior execution by the team and meeting all team metrics.

Responsibilities

• Foster the Momentum Life Sciences culture in a field-based team to inspire and motivate exceptional performance
• Provide team leadership and management, including hiring, training, developing, and evaluating staff to enable them to be successful clinical nurse educators for customers and partners to the sales organization
• Be a cultural and diversity champion; ensure field clinical nurse educators maintain high emotional intelligence understanding a diverse patient population
• Coach field-based team with an emphasis on quality execution, time management, action planning, and alignment with sales counterparts to create meaningful relationships with customers and their office staff
• Identify and address team developmental needs in relation to business needs
• Develop optimal retention programs and creative territory staffing solutions
• Conduct on-going evaluation and planning inclusive of short, mid, and long-term strategic goals and activities
• Set measurable objectives with the field clinical nurse educators that will enhance their performance visible in PowerBI (PBI)
• Operational Management
• Ensure all field clinical nurse educators are using the provided digital omnichannel support tools (provided computers, email, chat, text, inbound (Momentum cell or queue) or outbound call systems (ex: Genesys or Cell))
• Drive efficiency improvements - consistent use of core processes and procedures across teams to drive scalability and predictability
• Ensure all team operations are conducted in a manner that is compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations
• Actively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluations
• Achieve quality and safety requirements by auditing work performance and behaviors utilizing approved tools for patient and Momentum Life Sciences engagements through field rides and call monitoring evaluations.
• Ensure all activities comply with Momentum Life Sciences and client regulations and standards, including AEPQC reporting
• Actively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluations
• Client Solutions and Client Collaboration
• Collaborate and serve as a liaison with Momentum Life Sciences Client Solutions team and cross-functional internal partners, including Compliance, Training, Data & Analytics and Engineering
• Create effective partnerships within the field clinical nurse educator team to aid in performance management and growth in the role
• Participate in client training, field-based collaboration meetings and sharing market insights and intelligence with client
• Performance Expectations by Program Lead and manage all teams to achieve Client & Internal SLAs/KPIs
• Participate in creating and managing quarterly ICP goals. All goals need to be measurable and trackable via PowerBI

Qualifications

• Strong clinical skills and experience with pharmaceutical business acumen
• Leader that is passionate about empowering people, forward leaning, and the willingness to be involved and participate in the activities of the field
• Demonstrated experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems (such as Genesys Cloud), CRM tools such as Salesforce and Microsoft Suite)
• Foster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-making
• Proven adaptability to changing market and business demands and product relevance in a fast-paced environment
• Ability to communicate, recruit, retain, motivate, and develop team members as long-term strategic partners – encouraging the celebrations of life and work

Skills

• Strong clinical skills and experience with pharmaceutical business acumen
• Leader that is passionate about empowering people, forward leaning, and the willingness to be involved and participate in the activities of the field
• Demonstrated experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems (such as Genesys Cloud), CRM tools such as Salesforce and Microsoft Suite)
• Foster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-making
• Proven adaptability to changing market and business demands and product relevance in a fast-paced environment
• Ability to communicate, recruit, retain, motivate, and develop team members as long-term strategic partners – encouraging the celebrations of life and work

Benefits

Salary Range: $150k - $160k Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.