Field Regional Clinical Manager/HIV - Northern CA

About the role

The Regional Clinical Manager (RCM) is a field-based role responsible for providing leadership, coaching, and development to a clinical nurse educator team focused on educating healthcare professionals on a newly prescribed HIV PrEP therapy. This position will lead and develop the team, emphasizing quality execution, time management, action planning, and alignment with field counterparts to create meaningful relationships with customers and their office staff.

Responsibilities

• Foster the Momentum Life Sciences culture in a field-based team to inspire and motivate exceptional performance
• Provide team leadership and management, including hiring, training, developing, and evaluating staff to enable them to be successful clinical nurse educators for customers and partners to the sales organization
• Be a cultural and diversity champion; ensure field clinical nurse educators maintain high emotional intelligence understanding a diverse patient population
• Coach field-based team with an emphasis on quality execution, time management, action planning, and alignment with sales counterparts to create meaningful relationships with customers and their office staff
• Identify and address team developmental needs in relation to business needs
• Develop optimal retention programs and creative territory staffing solutions
• Conduct on-going evaluation and planning inclusive of short, mid, and long-term strategic goals and activities
• Set measurable objectives with the field clinical nurse educators that will enhance their performance visible in PowerBI (PBI)
• Ensure all field clinical nurse educators are using the provided digital omnichannel support tools (provided computers, email, chat, text, inbound (Momentum cell or queue) or outbound call systems (ex: Genesys or Cell))
• Drive efficiency improvements - consistent use of core processes and procedures across teams to drive scalability and predictability
• Ensure all team operations are conducted in a manner that is compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations
• Actively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluations
• Audit field clinical nurse educators for compliance, process, and data accuracy
• Actively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluations
• Timely and effective coaching to detect and respond to identified deviations during monitoring activity
• Ensure virtual audits (as applicable) are being completed (per client requirements) via Genesys with reporting visibility in PowerBI and Salesforce
• Formulate and implement territory strategies based on broader Momentum Life Sciences and client strategies
• Allocate and manage field clinical nurse educators staffing by territory
• Facilitate effective and on-going data-based assessments of execution and territory performance while constantly seeking opportunities for improvement
• Achieve quality and safety requirements by auditing work performance and behaviors utilizing approved tools for patient and Momentum Life Sciences engagements through field rides and call monitoring evaluations
• Ensures all activities comply with Momentum Life Sciences and client regulations and standards, including AEPQC reporting
• Actively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluations
• Deliver impactful presentations and effectively communicate complex information to diverse audiences, demonstrating strong public speaking skills and the ability to engage and inspire stakeholders
• Proven adaptability to changing market and business demands and product relevance in a fast-paced environment
• Ability to communicate, recruit, retain, motivate, and develop team members as long-term strategic partners – encouraging the celebrations of life and work
• Up to 75% travel required

Qualifications

• Bachelor’s degree with a minimum of 5 years of pharmaceutical field management experience
• Master’s Degree preferred
• Current, unrestricted nursing license (RN or NP)

Skills

• Strong clinical skills and experience with pharmaceutical business acumen
• Leader that is passionate about empowering people, forward leaning, and the willingness to be involved and participate in the activities of the field
• Demonstrated experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components
• (Ex: Telephony Systems (such as Genesys Cloud), CRM tools such as Salesforce and Microsoft Suite)
• Foster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-making
• Proven adaptability to changing market and business demands and product relevance in a fast-paced environment
• Ability to communicate, recruit, retain, motivate, and develop team members as long-term strategic partners – encouraging the celebrations of life and work