Field QA Tester/Engineer (Mobile)

Responsibilities

• Troubleshoot and repair mobile Android devices on-site.
• Diagnose and resolve hardware and software issues to ensure continuous device functionality.
• Perform thorough testing of Android-based technology in real-world retail settings.
• Create and maintain test cases for both manual and automated testing using tools like TestRail.
• Collaborate with cross-functional teams, including product management, hardware engineering, and QA, to improve processes and ensure project success.
• Absorb and contribute to test automation, process improvements, and feature development while working with cross-functional teams.
• Communicate recurring issues and suggest improvements to the technical team.
• Provide detailed documentation of test results, processes, and status updates.
• Ensure smooth operation of connected devices to minimize disruption to store operations.
• Proactively identify, document, and resolve bugs or usability issues in real-time store environments.

Requirements

• Proven experience in testing and troubleshooting Android-based mobile devices.
• Hands-on experience with diagnosing and repairing hardware and software issues.
• Experience with automation testing and tools such as Appium, Selenium, or similar.
• Familiarity with test planning and test case management tools like TestRail.
• Experience interacting with RESTful APIs and tools like Postman.
• Knowledge of databases like MongoDB or MySQL is a plus.
• Willingness to travel frequently (90% of the time) to various retail locations, including NYC, San Francisco, and other major cities.
• Strong communication skills to report recurring issues and provide feedback to the technical team.
• Ability to work in fast-paced environments while maintaining minimal disruption to store operations.

Preferred Qualifications

• Experience testing hardware products, particularly in retail environments.
• Experience with POS systems, including payment terminals, barcode scanners, etc.
• Exposure to cloud technologies like AWS and microservices.
• Strong analytical skills, attention to detail, and a self-starter mindset with high standards for quality.