Field Property Claims Adjuster: Seattle, WA

About the role

We are Farmers – a company dedicated to delivering peace of mind and making a real difference in people’s lives. Our high-performance culture encourages creativity, accountability, and bold solutions. Join us to grow professionally and personally.

Responsibilities

• Conduct both virtual and on-site investigations to assess property damage, determine liability, and negotiate fair settlements.
• Use claims handling software and a company car to document claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Communicate with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Negotiate with policyholders to settle claims.
• Perform additional duties as assigned.
• Promote safety at all times and comply with safety/ergonomic standards.

Requirements

• High school diploma or equivalent.
• Excellent customer service experience, preferably in a retail environment.
• Construction or insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer literate: MS Word, Excel, Outlook.
• Proficient with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that enjoys interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver's license and bondable.
• Able to climb ladders to inspect roofs and be comfortable working on rooftops, multiple times per day.
• Comfortable working in small, confined spaces that have been damaged; such as attics and crawlspaces.
• Achieve a minimum passing score on all claims training exams.

Qualifications

• Willing and able to climb ladders to inspect roofs and be comfortable working on rooftops, multiple times per day.
• Comfortable working in small, confined spaces that have been damaged; such as attics and crawlspaces.
• Achieve a minimum passing score on all claims training exams.

Skills

• Strong customer service skills.
• Effective communication skills (oral and written).
• Proficiency with computers and smartphone applications.
• Ability to learn about insurance policies and property damage.
• Outgoing personality suitable for interacting with various stakeholders.
• Physical stamina to perform tasks such as carrying up to 50 lbs., climbing, reaching, standing, walking, bending, kneeling, pulling, pushing, and sorting.
• Ability to work in uncontrolled outside environmental conditions, excessive noise levels, chemical/biological conditions, moving mechanical parts, areas considered dangerous, and conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Medical, dental, vision, health savings and flexible spending accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.

Pay

$23.22 - $55.59 per hour.

Schedule

This is a field role requiring travel to and from policyholder homes. Candidate must live in or around Seattle, WA.

Benefits

• 401(k) plan.
• Bonus opportunity (based on Company and Individual Performance).
• Flexible work schedule.
• Remote work option.
• Professional development opportunities.
• Company-sponsored training and mentorship programs.
• Inspirational leadership and support from management.

Location

US - WA - Seattle. This is a field role requiring travel to and from policyholder homes. Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting.