Field Property Claims Adjuster: Hackensack, NJ

We are Farmers – where ambition meets opportunity. At Farmers, we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability, and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

About the role

This is a field role requiring travel to and from policyholder homes. Candidate must live in or near Hackensack, NJ. You’ll conduct both virtual and on-site investigations, assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.

• Paid training through the award-winning and industry-leading University of Farmers
• Flexibility and independence to work outside the confines of a desk job
• Rapid growth potential and management opportunities through education, mentorship programs, and inspirational leadership

Responsibilities

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment
• Evaluate and report on potential subrogation opportunities
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies
• Perform duties independently, with work directly impacting management outcomes
• Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards
• Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties
• Use strong customer service skills to negotiate with policyholders to settle the claim
• Climb ladders to inspect roofs and work on rooftops multiple times per day
• Work in small, confined spaces such as attics and crawlspaces
• Promote safety at all times and comply with safety/ergonomic standards
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually 2–3 days (this role expects 1–3 CAT deployments per year)

Requirements

• High school diploma or equivalent required
• Excellent customer service experience, preferably in a retail environment
• Construction or insurance experience is highly desirable and preferred
• Excellent communication skills – both oral and written
• Computer literate: MS Word, Excel, Outlook
• Proficiency with smartphones and applications
• Eagerness to learn about insurance policies and property damage to identify how coverage applies to a particular loss
• Outgoing personality comfortable interacting with a wide variety of people
• Valid driver's license and bondable (final candidates will be subject to a Motor Vehicle Record background check)
• Must be willing and able to climb ladders, work on rooftops, and work in confined spaces
• Achieve a minimum passing score on all claims training exams

Physical Actions and Environment

• Bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking
• Seeing, speaking (English), reading (English), writing (English), and key entering
• Required job duties are performed in the field and an in-home office environment
• Exposure to uncontrolled outside environmental conditions, excessive noise levels, chemicals, moving mechanical parts, areas considered dangerous, and conditions which could affect the respiratory system or skin (e.g., fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation)

Benefits

• 401(k)
• Medical, dental, and vision coverage
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Pay

NJ Only: $23.22 - $47.07 per hour

Bonus opportunity based on company and individual performance

Job Location(s): US - NJ - Hackensack, US - NJ - Jersey City