Field Product Specialist

About the role

The Field Product Specialist role is a remote position requiring 60% travel. You'll join a dynamic team of approximately 43,500 professionals globally, contributing to brands like DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

Responsibilities

• Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points.
• Organize and execute prototype and beta testing programs, collecting and analyzing feedback to inform product development.
• Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution.
• Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development.
• Maintain awareness of market trends and competitor products to provide actionable recommendations.
• Aid in the creation of product documentation, training materials, and go-to-market strategies.
• Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data.
• Track and report on product performance, customer satisfaction, and adoption metrics.

Requirements

• Graduate degree in related field (or equivalent experience).
• 5 years of experience in a product specialist, field application, customer success, construction project management, pre-fabrication, or related role within the construction industry.
• Demonstrated experience with customer research, prototype/beta testing, supporting product development, customer success, application deployment, and adoption.
• An analytical mindset with the ability to synthesize field data into actionable insights.
• Familiarity with product management processes and tools.
• Willingness to travel frequently for customer visits and fieldwork.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Experience with Microsoft Office Suite.

Skills

• Customer service and relationship management.
• Project management and organization.
• Technical writing and documentation.
• Market research and analysis.
• Collaboration and teamwork.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

Pay

The salary range for this position is $62,200- $100,200. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience, and in compliance with local wage requirements.

Schedule

This is a remote position with 60% travel required.