Field Patient Access Director

Key Responsibilities

• Lead, coach, and develop a high-performing, field-based patient access organization, including Patient Access Liaisons (PALs) and Field Reimbursement Managers (FRMs), across assigned geographies.
• Establish clear performance expectations, KPIs, and MBOs; monitor progress and provide ongoing feedback and professional development.
• Partner with Commercial Training & Development to design and execute comprehensive onboarding and continuous learning programs.
• Lead change management initiatives to scale and evolve field patient access operations in response to organizational growth, pipeline expansion, and evolving market needs.
• Build and maintain a strong talent pipeline through succession planning, coaching, and proactive talent development.

Patient Access & Reimbursement Strategy

• Own field patient access readiness and execution for new product and indication launches, ensuring teams, vendors, and processes are fully aligned.
• Serve as a subject matter expert on reimbursement, coverage, specialty pharmacy, and third-party services within assigned regions.
• Proactively analyze payer, reimbursement, and access trends to anticipate barriers and guide mitigation strategies.

Cross-Functional Collaboration & Stakeholder Engagement

• Collaborate closely with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Partner with Sales leadership to inform account planning and local access strategy development.
• Support healthcare providers and office staff through compliant education.

Operational Excellence & Compliance

• Identify opportunities for process improvement and lead initiatives that enhance operational efficiency.
• Ensure all field activities comply with laws, regulations, and company policies.
• Partner with Patient Safety, Pharmacovigilance, and Quality teams for reporting.

Reporting & Performance Management

• Monitor activity, performance data, and stakeholder feedback.
• Translate field insights into actionable recommendations.
• Promote best practice sharing.

Qualifications & Experience

• Bachelor’s degree required.
• 10+ years of relevant experience in pharmaceutical, biotech, or healthcare industries.
• Demonstrated progressive field leadership experience.
• Experience supporting rare disease and/or specialty products.
• Deep understanding of reimbursement pathways and specialty pharmacy.
• Strong analytical and communication skills.
• In-depth knowledge of compliance, patient confidentiality, and access requirements.
• Knowledge of laws governing protection of patient identifying information.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision plans.
• Life and AD&D insurance.
• Short and long-term disability benefits.
• Pet Insurance and Legal Insurance.
• Employee Assistance Program.
• Employee Discounts.
• Professional Development.
• Health Saving Account (HSA).
• Flexible Spending Accounts.
• Variety of incentive compensation plans.
• Accident, Critical Illness, and Hospital Indemnity Insurance.
• Mental Health resources.
• Paid leave benefits for new parents.

Pay

$220,000–$245,000 actual salary will vary based on qualifications, skills, and experience. Additional compensation may include a company car, allowance, and bonus eligibility.