Field Patient Access Director

Key Responsibilities

• Lead, coach, and develop a high-performing, field-based patient access organization, including Patient Access Liaisons (PALs) and Field Reimbursement Managers (FRMs), across assigned geographies.
• Establish clear performance expectations, KPIs, and MBOs; monitor progress and provide ongoing feedback and professional development.
• Partner with Commercial Training & Development to design and execute comprehensive onboarding and continuous learning programs.
• Lead change management initiatives to scale and evolve field patient access operations in response to organizational growth, pipeline expansion, and evolving market needs.
• Build and maintain a strong talent pipeline through succession planning, coaching, and proactive talent development.

Patient Access & Reimbursement Strategy

• Own field patient access readiness and execution for new product and indication launches, ensuring teams, vendors, and processes are fully aligned.
• Serve as a subject matter expert on reimbursement, coverage, specialty pharmacy, and third-party services within assigned regions.
• Proactively analyze payer, reimbursement, and access trends to anticipate barriers and guide mitigation strategies.

Cross-Functional Collaboration & Stakeholder Engagement

• Collaborate closely with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Partner with Sales leadership to inform account planning and local access strategy development.
• Support healthcare providers and office staff through compliant education.

Operational Excellence & Compliance

• Identify opportunities for process improvement and lead initiatives that enhance operational efficiency.
• Ensure all field activities comply with laws, regulations, and company policies.
• Partner with Patient Safety, Pharmacovigilance, and Quality teams for reporting.

Reporting & Performance Management

• Monitor activity, performance data, and stakeholder feedback.
• Translate field insights into actionable recommendations.
• Promote best practice sharing.