Field Operations Support Assistant

About the role

This position supports location management, sales, and family service counselors by preparing and processing essential documentation, coordinating memorial products, and serving as a key point of contact for client families and external partners.

Responsibilities

• Prepares death certificates, prayer cards, and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran's paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Requirements

• High School diploma or equivalent
• 1–2 years of experience in an office clerical or customer service capacity
• Experience working in a customer-focused and fast-paced professional environment

Qualifications & Skills

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality