Field Operations Supervisor

Job Responsibilities

• Conduct regular in-field visits to retail partner locations (including Costco) to ensure product quality, merchandising standards, and overall execution.
• Build and maintain strong relationships with warehouse managers, receiving teams, and store-level staff.
• Identify and resolve real-time operational issues related to product quality, display execution, and delivery coordination.
• Lead and support warehouse orientations, store openings, and market support initiatives.
• Lead, support, and provide guidance to Field Operations Representatives across multiple regions.
• Act as a hands-on leader, stepping into field execution as needed.
• Support training and development to drive consistent execution across markets.
• Manage daily order flow and ensure timely and accurate submission across multiple facilities.
• Prepare and distribute daily production sheets to commissaries.
• Cookordination with external and internal teams (Operations, Logistics, Finance, Business Development) to ensure alignment and execution.
• Maintain organized tracking and reporting of operational data.
• Complete and submit detailed field reports following site visits.
• Analyze sales and operational data to provide insights and support business decisions.
• Collaborate cross-functionally to address issues and improve overall performance.

Qualifications

• 2–5+ years of experience in operations, retail, field execution, merchandising, or a related role.
• Strong administrative and organizational skills, with experience managing multiple priorities and deadlines.
• Experience working in a fast-paced, multi-location environment.
• Proven ability to build relationships with retail or field-level partners.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Excel (tracking, reporting, basic analysis).
• Leadership experience (direct or indirect team support preferred).
• Ability to work independently and problem-solve in real time.
• Post-secondary education.
• Willingness and ability to travel 50–60% of the time, including out-of-state travel.
• Valid driver’s license.
• Highly organized and detail-oriented.
• Adaptable and able to thrive in a fast-paced environment.
• Strong interpersonal skills with the ability to work across teams and personalities.
• Proactive, solution-oriented, and hands-on.