Field Operations Specialist – Roofing & Solar

About the role

Trinity Total Home is growing and seeking a motivated, results-driven problem solver for a newly created Field Operations Specialist position. This high-visibility role involves keeping roofing and solar projects moving forward — from securing final signatures and resolving project delays to coordinating permits and collecting outstanding payments. The position offers performance-based earning opportunities and room to grow as the roofing business expands.

Benefits

• Full W-2 benefits: medical, dental, vision, and 401(k) with company match
• Paid time off and holidays: two weeks of vacation (prorated during first year) plus paid holidays
• Paid training and professional development
• Company laptop and tools provided
• Travel expense reimbursement per company policy
• Career growth opportunities in roofing operations, project coordination, and project management

Pay

$24/hour plus monthly performance bonuses. Bonus structure: earn 2% of the value of completed, eligible field runs. The 2% run earnings must first cover the hourly rate before additional monthly bonus payments begin; once that threshold is met, eligible completed runs generate monthly bonus payments under the company's incentive plan.

Schedule

Approximately 8 AM–5 PM, with flexibility during peak business periods. Full-time, field-based role requiring travel throughout New Jersey.

Responsibilities

• Close out projects: visit homeowners to follow up on outstanding balances and help secure final payments
• Remove roadblocks: obtain missing signatures, photos, and documentation needed to move projects toward installation
• Coordinate permits: work with local municipalities to submit permits and resolve outstanding requirements
• Complete post-install tasks: gather missing documentation and photos to help finalize completed solar projects
• Partner with teams: work closely with Sales and Operations to resolve issues and keep projects on track
• Deliver great customer service: represent Trinity Total Home professionally during every homeowner interaction
• Track results: document field visits, updates, and completed tasks in Salesforce and company systems

Requirements

• Self-motivated, dependable, and driven to get results
• Comfortable working independently and traveling throughout New Jersey
• Strong communication, organization, and problem-solving skills
• Professional, customer-focused approach
• Valid driver's license, acceptable driving record, reliable transportation, and current auto insurance
• Availability to work approximately 8 AM–5 PM, with flexibility during peak business periods
• Comfortable with a performance-based incentive structure

Qualifications

• Experience in roofing, solar, construction, home improvement, or field operations
• Background in project coordination, permitting, customer follow-up, or collections
• Proficiency with Salesforce, Microsoft Office 365, or similar business systems
• Familiarity with New Jersey municipalities and permitting processes