Field Operations Specialist

Position Summary

The Field Operations Specialist (FOS) ensures Progress homes are secure and in a marketable leasing condition. Key responsibilities include conducting walk-throughs, inspections, and maintenance tasks.

Essential Functions

• Walks assigned homes to ensure they are move-in ready.
• Conducts quality control, move-in inspections, and home curation.
• Demonstrates basic maintenance and repair skills such as changing smoke detector batteries, light bulbs, and filters.
• Prepares homes for scheduled move-ins by identifying issues, removing signage, re-keying, managing keys, reprogramming garage remotes, etc.
• Sets up utilities and verifies their connection.
• Ensures Smart Home systems are operational and follows Lock and Security Device Policy.
• Installs/removes portable self-show lockboxes, as applicable.
• Inspects homes for scam activity and ensures marketing materials are present.
• Performs occupancy checks on eviction homes or suspected skip/trespasser homes.
• Posts notices and communicates home status to relevant team members.
• Appears at eviction lockouts, as needed.
• Follows Fleet vehicle maintenance schedule, keeps workspace organized, and manages inventory within company guidelines.
• Might handle administrative functions in customer service.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year experience in property management or maintenance/inspections.
• Property maintenance and repair skillset preferred.
• Experience in customer service preferred.
• Comfortable with technology (Salesforce and Yardi knowledge a plus).
• Valid driver’s license and clean driving record required.
• Willingness to drive safely and follow company’s fleet driving policies.
• Ability to prioritize workload in a fast-paced environment.
• Capable of lifting and moving 50 pounds or more.