Field Operations Manager, Via Student Transit

About the role

As a Field Manager on Via’s Student Transit team, you are the force that keeps critical student transportation services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the student, district, and driver experience in one of Via’s fastest-growing and most impactful business lines. This is a fully in-person position with the expectation that you will be onsite 4–5 days per week.

Responsibilities

• Run the daily onsite operations of our service to ensure safe, reliable, and accessible transportation for riders.
• Make informed, real-time decisions about driver supply, compliance, student needs, and unexpected issues, stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers by building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service to students and families.
• Turn student and district feedback into tangible improvements by spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as a key operational bridge between school partners, drivers, and Via central teams to help deliver high-quality service and support growth across your market.

Who You Are

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, school partners/districts, and teammates through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, an individual who understands the value of student transportation in shaping people’s education and their life trajectory.

Pay

Salary Range: $65,000 – $75,000 / year. Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Benefits

• Free medical plans
• 401K matching